Operations Manager/Human Resources

• Jun 2023 - Present

Family Engagement Director

• Feb 2022 - Jun 2023

Family Engagement Manager

• Aug 2021 - Feb 2022

Family Engagement Specialist

• Feb 2019 - Aug 2021

Develop and implement a vision for the new member/family experience beginning from the first point of contact to a successful active participation/collaboration of household. Train and support front desk staff to safeguard lobby area by creating a warm environment, greeting each person, determining the purpose of their visit and directing them appropriately.Resolve concerns in a professional and courteous mannerSupervise welcome center and part time welcome center staff;Build Parent Advisory Council to create a space for families to offer support to one another, learn about new community resources, Alumni introductions, educate to advocate, provide leadership support, program information, special events and schedules. Strengthen parent network to inspire families to volunteer, support WEH events and potentially become parent donor;Work with staff, volunteers, members, families, community partners to grow our team spirit and an overall inspiring family atmosphere Show less

Manager of Development

• Jan 2018 - Jul 2019

Assists in the development of goals and strategies for all fundraising campaigns, Plan and implement marketing programs and special events to maximize prospect/donor engagement Support the execution of all assigned fundraising events. Manage and track timely reporting of financial progress using Salesforce. Responsible for sponsorship level research, outreach, and stewardship for all company events. Create, plan and execute strategic engagement opportunities for growth of volunteer network. Develop communication and support marketing efforts ​for direct fundraising programs. Show less

College and Career Development Coach

• May 2016 - Feb 2018

Responsible for organizing and implementing all student social activities.Establish a program for the facilitation of workshops and mentoring initiatives;Provide support to program participants regarding college, first-time employment, and career decisions;Direct, coordinator, and evaluate the activities of interns and their goals. Liaison for internships, career employment for alumni and rising seniors.

Manager of Development Operations

• Feb 2016 - May 2016

Administered logistics for yearly fundraising events;Controlled major donor accounts through Bloomerang fundraising database;Composed weekly donor reports for the Chief Development Officer and President; Managed monthly reports of incoming donations for the operations department;

Manager of Administration, Processes & Systems

• Aug 2015 - Jan 2016

Supervised monthly and quarterly assessments and forecasted financial performance against budget.Manage short and long-term financial and managerial reporting from Black Ministerial Alliance contractor;Organized day-to-day processing of accounts, receivable and payable Administered payroll, employee benefits, and organizational insuranceCreated and managed a system of volunteers and interns, including documentation, clarity of work and outcomes.

Assistant to VP of Operations

• Aug 2013 - Feb 2016

Connect with international companies through essential administrative projects, oversee photos of material sent from our suppliers, contact with shipping companies, suppliers and our clients. Assisting managing invoices from supplier and to the clients, contracts, update constant information in Bill of Lading with in different shipping lines, support CFO and Vice President of Operations with support in different areas needed. Connect with international companies through essential administrative projects, oversee photos of material sent from our suppliers, contact with shipping companies, suppliers and our clients. Assisting managing invoices from supplier and to the clients, contracts, update constant information in Bill of Lading with in different shipping lines, support CFO and Vice President of Operations with support in different areas needed.

Kindergarten Coordinator

• Apr 2014 - Aug 2015

Responsible of coordinating the largest program in L.E.A.P. which is the kindergarten program. Organize and develop programming throughout the school year. Organize meetings, emails, progress reports, and relationships with both teachers and parents. Assist in programs programming, activities, fundraising events, up to date trainings and field trips. Basic administration and program needs throughout the day. Responsible of coordinating the largest program in L.E.A.P. which is the kindergarten program. Organize and develop programming throughout the school year. Organize meetings, emails, progress reports, and relationships with both teachers and parents. Assist in programs programming, activities, fundraising events, up to date trainings and field trips. Basic administration and program needs throughout the day.

Intensive Foster Care Case Manager

• Mar 2010 - Jun 2012

Correlation with Department of Child and families, schools, foster Childs biological parents as well as their foster parents, schools, therapist, other case workers and most importantly foster child. Accountable of developing each cases essential information from all possible contact that is held with the child of each case. Responsible for youth teens hat need higher level of care due to behaviors. Responsible of attending meetings, running meetings, trainings, on-call, office on-call, traveling, home visits, writing, incident report, school meetings, IEP meetings, strong liaison with schools, community events and more. Show less

Waitress

• Oct 2007 - Apr 2012

Athletic Director Intern

• Aug 2008 - Oct 2008

Help organization with eligibility forms, site sheets, meetings, and helped director. - Implement ways to develop new programs for schools, contact coaches. - Helped with high school sporting events in stadium and other facilities. - Helped Athletic Directors overall assistance to all sports. Help organization with eligibility forms, site sheets, meetings, and helped director. - Implement ways to develop new programs for schools, contact coaches. - Helped with high school sporting events in stadium and other facilities. - Helped Athletic Directors overall assistance to all sports.

Program and Acquisitions Department Intern

• Jan 2008 - May 2008

Maintaining department organized through projects - Documenting monthly reviews for NESN's programming, - Weekly update blackout list for Dish and Comcast networks in excel and Bruins game summaries - Projects for minor league baseball, Bruins, college basketball, Boston Celtics and NASCAR - Managed administrative duties by mailing letters, sending winning tickets to participants as well as phone duties. Maintaining department organized through projects - Documenting monthly reviews for NESN's programming, - Weekly update blackout list for Dish and Comcast networks in excel and Bruins game summaries - Projects for minor league baseball, Bruins, college basketball, Boston Celtics and NASCAR - Managed administrative duties by mailing letters, sending winning tickets to participants as well as phone duties.

Assistant/ Work Study

• Sep 2003 - May 2005

- Managed game nights for all sports at the university. - Oversaw and implemented marketing strategies to publicize upcoming events. - Initiated the development of a highly visible fan club ADDITIONAL EXPERIENCE *Financing 100% of college costs through - Managed game nights for all sports at the university. - Oversaw and implemented marketing strategies to publicize upcoming events. - Initiated the development of a highly visible fan club ADDITIONAL EXPERIENCE *Financing 100% of college costs through