Karla Viviana Delgado
Human Resources and Communications Manager at CEGEP Champlain St. Lawrence- Claim this Profile
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English Full professional proficiency
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Spanish Native or bilingual proficiency
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French Limited working proficiency
Topline Score
Bio
Cathrine Vincenti
Karla Viviana is a great person that I truly miss. We worked together with Talent Management in a large global team. She was very dedicated both to the task as well as contributing to developing our connections and new stuff. She has a broad background with knowledge within serveral of the important HR areas. I am sure she will make a difference in most places.
Humberto Rezende
I’ve worked with Vivi when we were together in Ericsson Global Service Center Mexico. Viviana was fundamental for driving all HR related matters, specially co-driving the initial phases of our Service Culture transformation program. Her customer oriented approach aligned with her analytical mindset help us to tackle challenges in a very pragmatical way. Her technical competences are well balanced with empathy and humanness. I’ve enjoyed greatly working with Karla Viviana and recommend her for challenging positions requiring focus and great service attitude.
Cathrine Vincenti
Karla Viviana is a great person that I truly miss. We worked together with Talent Management in a large global team. She was very dedicated both to the task as well as contributing to developing our connections and new stuff. She has a broad background with knowledge within serveral of the important HR areas. I am sure she will make a difference in most places.
Humberto Rezende
I’ve worked with Vivi when we were together in Ericsson Global Service Center Mexico. Viviana was fundamental for driving all HR related matters, specially co-driving the initial phases of our Service Culture transformation program. Her customer oriented approach aligned with her analytical mindset help us to tackle challenges in a very pragmatical way. Her technical competences are well balanced with empathy and humanness. I’ve enjoyed greatly working with Karla Viviana and recommend her for challenging positions requiring focus and great service attitude.
Cathrine Vincenti
Karla Viviana is a great person that I truly miss. We worked together with Talent Management in a large global team. She was very dedicated both to the task as well as contributing to developing our connections and new stuff. She has a broad background with knowledge within serveral of the important HR areas. I am sure she will make a difference in most places.
Humberto Rezende
I’ve worked with Vivi when we were together in Ericsson Global Service Center Mexico. Viviana was fundamental for driving all HR related matters, specially co-driving the initial phases of our Service Culture transformation program. Her customer oriented approach aligned with her analytical mindset help us to tackle challenges in a very pragmatical way. Her technical competences are well balanced with empathy and humanness. I’ve enjoyed greatly working with Karla Viviana and recommend her for challenging positions requiring focus and great service attitude.
Cathrine Vincenti
Karla Viviana is a great person that I truly miss. We worked together with Talent Management in a large global team. She was very dedicated both to the task as well as contributing to developing our connections and new stuff. She has a broad background with knowledge within serveral of the important HR areas. I am sure she will make a difference in most places.
Humberto Rezende
I’ve worked with Vivi when we were together in Ericsson Global Service Center Mexico. Viviana was fundamental for driving all HR related matters, specially co-driving the initial phases of our Service Culture transformation program. Her customer oriented approach aligned with her analytical mindset help us to tackle challenges in a very pragmatical way. Her technical competences are well balanced with empathy and humanness. I’ve enjoyed greatly working with Karla Viviana and recommend her for challenging positions requiring focus and great service attitude.
Credentials
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Diversity and Inclusion in a Global Enterprise
LinkedInJul, 2020- Sep, 2024 -
Performance Consulting - Level 1
Performance Consulting UKMar, 2015- Sep, 2024 -
ISO19001 Internal Auditor
INLACJan, 2006- Sep, 2024
Experience
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CEGEP Champlain St. Lawrence
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Canada
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Higher Education
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1 - 100 Employee
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Human Resources and Communications Manager
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Apr 2022 - Present
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Robotiq
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Canada
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Automation Machinery Manufacturing
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100 - 200 Employee
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Human Resources Advisor
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Mar 2021 - Feb 2022
Advise the principal director and the Engineering department’s leaders about HR good practices, politiques, programs, and processes for keeping their people engaged and contributing to the business objectives. Responsible for the Talent Acquisition of the department. Participate in the implementation of new HR programs and plans as Contribution Management and Leadership Development program. Responsible for the ISO compliance of the HR department. Member of the wellbeing committee. Advise the principal director and the Engineering department’s leaders about HR good practices, politiques, programs, and processes for keeping their people engaged and contributing to the business objectives. Responsible for the Talent Acquisition of the department. Participate in the implementation of new HR programs and plans as Contribution Management and Leadership Development program. Responsible for the ISO compliance of the HR department. Member of the wellbeing committee.
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Ericsson
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Sweden
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Telecommunications
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700 & Above Employee
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Global Workforce Analytics SME
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Feb 2016 - May 2017
Talent Analytics for Ericsson globally. I was the link between my team members, statistics experts, and the rest of HR. Responsible to translate their analysis into useful insight related to business strategies, Project manager in internal projects with global scope, and that require the cooperation of different areas in the organization. Examples of analysis done are estimate cost of the workforce for external resources, the regional analysis of the total cost of workforce, the span of control, organization layers, the correlation between stock participation plan and retention, the correlation between learning and performance. Show less
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HR BP GSC Mexico
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Dec 2014 - Feb 2016
Served as a key advisor for design and delivery of HR initiatives and processes such as performance and talent management, recruitment, compensation, benefits, employee engagement, and diversity for 1 Executive, 8 directors, and 3,000 employees. I was the bridge between the business and the local, regional, and global HR teams, a change driver to realize the long-term people strategy as an integral member of the business leadership team. My motto: Champions play as one.
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Talent Management Consultant
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May 2014 - Dec 2014
Short Term Assignment. Coordinate Talent Management Processes in Business Unit Networks (35 countries, 26 000 employees): performance management, talent planning, leadership development, and employee engagement. Driver for High Potential Program in BNET including 1:1 coaching of 35 selected high potentials.
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SME Talent Management RLAM
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Jul 2013 - May 2014
Coordinate performance management, calibrations, leadership development, and change management training. Leadership mentor and assessor. Create regional initiatives considered as best practices like the control of leadership development budget, the performance management communication campaign, and the performance and leadership consequence programs
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Subject Matter Expert Talent Management RLAM Cluster North
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Apr 2011 - Jul 2013
Responsible for Performance Management, Leadership Capabilities Improvement, Leadership Talent Planning, Employee Satisfaction Survey, Talent Acquisition.
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Subject Matter Expert Learning and Competence Development RLAM Cluster North
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Jun 2010 - Apr 2011
Competence process driver and learning activities planning and coordination.
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HR Subject Matter Expertise
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Aug 2009 - Jun 2010
Responsible for the implementation of Ericsson HR policies and global processes. Business Partner for Key Accounts Managers (Telcel, Telmex, Telefónica & Major Accounts), MKT, Regional Center, and Global Account AMTEL. Subject matter expert for Performance Management, Employee Engagement, Competence & Learning, Leadership & Management Planning.
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Internal Audit Specialist
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Mar 2007 - Aug 2009
Responsible for local SOX implementation: quarterly releases, annual self-assessment, segregation of duties, external audits support. Responsible also for the annual audits plan follow-up, internal auditor (Management System, SOX, Supplier Code of Conduct, others). Balance Score Card coordination for Ericsson Mexico.
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Quality at Work
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Retail
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Administrator
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Mar 2006 - Mar 2007
Project manager for SOX implementation, internal auditor (SOX, supplier code of conduct and management system), follow up to internal audits. Project manager for SOX implementation, internal auditor (SOX, supplier code of conduct and management system), follow up to internal audits.
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Sony
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Entertainment Providers
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700 & Above Employee
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Quality Chief / Sony Service Center Chief
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Mar 2003 - Aug 2005
Facilitator of improvement teams, coordinator of quality activities in the service area, ISO14001 auditor, coordinator of the ideas and suggestions tool. As chief of the unique Sony Service Center in Mexico, I lead a team of 25 employees and I was responsible for the P&L. Achievements: first-ever break-even, reduce the average time of repair from 8 days to 4. Facilitator of improvement teams, coordinator of quality activities in the service area, ISO14001 auditor, coordinator of the ideas and suggestions tool. As chief of the unique Sony Service Center in Mexico, I lead a team of 25 employees and I was responsible for the P&L. Achievements: first-ever break-even, reduce the average time of repair from 8 days to 4.
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Installations Engineer
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Jun 2001 - Feb 2003
Review proposals of HVAC, access control, and other building automatization projects. Coordinate installations, and suppliers. Manage a team of 10 to 80 employees. Manage the relationship onsite with the customers. Review proposals of HVAC, access control, and other building automatization projects. Coordinate installations, and suppliers. Manage a team of 10 to 80 employees. Manage the relationship onsite with the customers.
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Installations supervisor
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Dec 2000 - May 2001
Installations supervisor and coordination, secure the quality of the contracts, inventory control. Installations supervisor and coordination, secure the quality of the contracts, inventory control.
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Kodak de Mexico S.A de C.V
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Business Consulting and Services
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1 - 100 Employee
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Electronic Engineer Trainee
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Apr 2000 - Dec 2000
Support for quality activities in the electronic engineer department. Support for quality activities in the electronic engineer department.
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Education
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Instituto Tecnológico y de Estudios Superiores de Monterrey
Bachelor Degree, Electronics -
Bouchereau Lingua International
French, B2 -
Cégep Garneau
Attestation of College Studies, Human Resources Management/Personnel Administration, General