Experience

ADIPA

• Chile
• Higher Education
• 1 - 100 Employee

• Monitor Externo

  • Jun 2023 - Present

  Supervisar clases en línea en vivo Ayudar a los instructores a iniciar y finalizar las sesiones de clase. Supervisar clases en línea en vivo Ayudar a los instructores a iniciar y finalizar las sesiones de clase.



American Airlines

• United States
• Airlines and Aviation
• 700 & Above Employee

• International Reservation

  • Sep 2021 - Jul 2023

  - Applied effective sales techniques while providing exceptional customer service. - Interpreted and resolved customer needs, including inquiries unrelated to airline service, with attentiveness and professionalism. - Handled high-demand situations, such as flight delays, with calmness and dedication to finding the best solutions for customers. - Communicated fluently in both English and Spanish, ensuring seamless interactions with customers from diverse linguistic backgrounds. - Collaborated in a team-based environment to deliver a unified and superior customer experience. - Utilized SABRE reservation systems to manage reservations and deliver accurate fare and flight information. - Demonstrated attention to detail by throughly cross-referencing information using company-provided tools. - Identified opportunities to upsell additional services, such as cabin upgrades and millage accounts/cards by tailoring offerings to individual customer preferences. - Managed effectively, enabling the resolution of a higher volume of customer calls. - Received consistent positive feedback from customers through surveys and earned bonus points for exceeding service expectations. Show less



JetBlue

• United States
• Airlines and Aviation
• 700 & Above Employee

• Airport Operations

  • Feb 2020 - Oct 2020

  - Helped passengers with check-in procedures, including baggage handling, while providing essential airline information and ensuring a smooth boarding process. - Assisted in the preparation and completion of all required paperwork related to aircraft movements, ensuring accuracy and compliance with regulations. - Demonstrated the ability to resolve customer complaints in a calm and professional manner, ensuring customer satisfaction even in challenging situations. - Effectively communicated vital flight information, including delays and cancellations, via private address systems and other channels, keeping passengers and managers informed and managing expectations. - Collaborated as part of a cohesive team coordinating daily responsibilities, streamline operations, and ensure a safe and efficient airport environment. - Maintained compliance with security protocols, screening passengers, conducting security checks on luggage and cargo, and monitoring security measures to uphold passenger safety. - Utilized Sabre software for efficient airport operations, showcasing technical proficiency in industry-standard tools. - Completed monthly computer-based training to stay up-to-date with industry regulations and best practices. Show less



Sheraton Santo Domingo Hotel

• Hospitality
• 1 - 100 Employee

• Pasantia General

  • Jun 2017 - Aug 2017

  - Assisted guests with reservations, cancellations, and addressing their needs, always striving to exceed customer expectations in line with the brand's "Go beyond" slogan. - Ensured that hotel rooms met established quality standards, contributing to an exceptional guest experience. - Collaborated in organizing the cleaning service schedule based on occupancy rates, optimizing efficiency and guest satisfaction. - Provided valuable advice to guests regarding local visits, tours, and tourist attractions, enhancing their stay. - Supported the coordination of seasonal events and weddings, contributing to the successful execution of special occasions. - Gained practical experience in front desk operations, concierge services, and event planning, demonstrating versatility and adaptability within the hotel environment. Show less