Experience

HUB Advanced Networks

• Puerto Rico
• Telecommunications
• 1 - 100 Employee

• Service Support Manager

  • Nov 2020 - Present

  Coordinate and supervise internal and external operations for organization to ensure a complete lifecycle of the service. Oversee the operations using Service Now Platform and coordinate tasks with all the stakeholders in order to deliver the requested service. Provide project management for new projects. Coordinate and supervise internal and external operations for organization to ensure a complete lifecycle of the service. Oversee the operations using Service Now Platform and coordinate tasks with all the stakeholders in order to deliver the requested service. Provide project management for new projects.



PrepaNetworks

• Information Technology & Services
• 1 - 100 Employee

• Service Support Manager

  • Jan 2019 - Nov 2020

• Goverment Service Supervisor

  • Feb 2018 - Jan 2019

  Responsible for the project management of all government projects. The projects have diverse scopes such as: providing telecommunication services via fiber optics or wireless infrastructure to different government offices, preparing damage claims and inspections of damages for FEMA and insurance companies, keep documentation updated using SharePoint and Service Now platforms, execute, monitor and control every project until its closure.

• Project Manager

  • Jul 2014 - Feb 2018

  Responsible for delivering every project on time within the defined scope and timeframes. Worked with other teams and contractors to accomplish specific project tasks, performed meetings with customers, created and maintained project documentation until the its closure.

• Facilities Engineer

  • Aug 2012 - Jul 2014

  Responsible for working with other teams and contractors to accomplish different project goals in a specific timeframe managed projects and maintained project binders and documentation up to date.



FEMA

• Government Administration
• 700 & Above Employee

• Project Specialist

  • Sep 2011 - Jun 2012

  Responsible for preparing FEMA Project Worksheets. Performed site inspections to identify the eligible damage caused by a disaster, determined the type of damage, the scope of work to repair the damage and developed cost estimates for the repairs. Responsible for preparing FEMA Project Worksheets. Performed site inspections to identify the eligible damage caused by a disaster, determined the type of damage, the scope of work to repair the damage and developed cost estimates for the repairs.