Experience

Just Like Family Home Care

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Account Manager

  • Mar 2019 - Present

  Accounts billable and payable for the company. Payroll for contractors. Collect and review weekly caregiver invoices to confirm services provided to clients. Communicate with staffing coordinators, caregivers and with clients to resolve documentation or scheduling discrepancies. Create client invoices for payment by clients/payers based on confirmed schedules for services provided, and that reflect agreed-upon client billing and caregivers. Record and process electronic credit card transactions, checks or insurance payments to pay for invoices; and pursue credit card transaction declines with relevant payers to obtain updated card information to resolve outstanding bills. Send client invoices by regular mail, by email, or by fax, as per client request, and record payments received. Submit client invoices as well as caregiver notes to client/payers, to insurance companies, subcontractors, as per client/payer request. Create and prepare weekly pay advances to registered caregivers. Handle requests from clients/payers or from caregivers regarding billing or pay advance concerns. Make adjustments/corrections to client invoices/payments or to caregiver pay advances as appropriate. Complete weekly payment postings for all payment register records. Show less



Landmark Hospital of Southwest Florida

• Naples, Florida Area

• Business Office Coordinator

  • Oct 2016 - Mar 2019

  Manage daily operations for the business office. Verification of benefits, authorizations and patient admission. Calculating prospective revenue, patient responsibility and providing estimate balance to patients. Census maintenance (admissions, discharges, room changes, interruption of stay). Verification of compliance with referring hospitals. Completing admission documents with patients/families. Lead daily meeting with the heads of all departments to discuss patient census and upcoming admissions/ discharges. Request, review and approval of outside procedures/appointments billing statements for payment. Hold a daily phone conference with clinical liaisons to go over possible admissions, discharges. Show less



Vascular Specialists of Central Florida

• Clermont, FL

• Billing and Records Specialist

  • Aug 2015 - Oct 2016

  Coded and billed Vascular claims. Trained staff in benefits and eligibility, Answered billing questions from patients or insurance companies Scheduled appointments, checked for benefits, requested referrals, records and authorizations as needed. Maintained patient accounts: billed past due amounts, requested refunds as needed, tracked and received insurance payments. Placed delinquent accounts to collections. Posted payments received to their respective accounts while balancing accounts ensuring correct payments and adjustments are posted. Collected payments from patients. Ensured compliance with medical billing practices with the different insurance companies as well as State guidelines and HIPAA regulations. Created forms and tracking documents which improved productivity and accuracy. Prepared medical records to be forwarded to the entity requesting them while following HIPAA Regulations. Create multiple Training Manuals and Cheat Sheets to aid in the training and productivity of staff. Show less



Advanced Medical Center

• Naples, Florida Area

• Billing Supervisor and Office Manager

  • Oct 2009 - Jun 2015

  Provided assistance to the company’s President with day to day business. Coded and billed claims Gastroenterology and Pain Management claims for an Ambulatory Surgical Center. Trained new employees. Assigned work to staff under my supervision, reviewed and proofed their work. Maintained patient accounts: billed past due amounts, requested refunds as needed, tracked and received insurance payments. Posted payments to accounts. Placed delinquent accounts in collections. Negotiate with insurance companies to obtain larger payment amounts for Pain Management Claims Ensured compliance with medical billing practices with the different insurance companies as well as State guidelines and HIPAA regulations. Improved company’s environmentally friendly policies by reducing paper consumption creating electronic paperless documentation which in turned expedited the ease to access pertinent documents. Created forms and tracking documents which improved productivity and accuracy over all. Coordinated and participated in meetings with the company’s President while reviewing and analyzing special reports; summarizing information; identifying trends and problem solving. Created multiple Training Manuals and Cheat Sheets to aid in the training of personnel. Worked remotely from home while ensuring quality control and supervising other employees work. Show less



Baycrest Mortgage Funding Corp

• Tampa/St. Petersburg, Florida Area

• Office Manager and Executive Assistant

  • Jul 2006 - Sep 2009

  Assisted the company’s President with day to day business. Originated and processed home loan applications. Submitted Broker Applications to different lenders for approval. Tracked, organized and processed twice a month accounting and payroll using QuickBooks, including financial reports. Maintain and order office supplies, equipment, and postage as necessary. Maintained and updated organizational files and designed filing systems where appropriate. Oversaw the closing of home loan and Notarized documentation as needed. Audited closed files to ensure quality and that files are in accordance with the law. Show less



Capital One

• Tampa/St. Petersburg, Florida Area

• Assistant Project Coordinator, Translator and Account Manager

  • Jan 2004 - Aug 2005

  Took inbound calls from profitable customers in diverse lines of business who wished to close or negotiate the terms of their accounts. Used negotiation and sales skills to discover the customer’s needs and use communication skills and marketing strategies to retain accounts and sell balance transfers and products. Provided quality language support and translation in English, Spanish, Italian and Portuguese that was clear, consistent, correct and culturally appropriate while staying within brand and compliance guidelines. Supported all tracking and reporting of project requests to ensure completion on time. Efficiently organized and maintained alphabetical as well as numerical filing systems. Trained new employees and customers in the use of complex systems. Won Excellence Award and Employee of the month. Trained in banking policies and procedures. Show less



Zales The Diamond Store

• Tampa/St. Petersburg, Florida Area

• Sales Associate and Key Holder

  • Jun 2002 - Mar 2004

  Created sales presentations to persuade customers to make purchases. Interacted with customers to generate a returning clientele. Stocked items in an attractive fashion. Mailed out and received highly valuable merchandise. Obtained payments, counted money, processed bank deposits, completed daily batch. Followed security protocol when Opening and closing store (usage of Alarm system, storage of security video tape). Processed payroll and made weekly employee schedules. Helped with the training of new employees. Show less



BIP – ALFAPARF

• Miami/Fort Lauderdale Area

• Shipping and Receiving Manager

  • Jun 2000 - May 2002

  Shipped and received merchandise. Processed requests of products. Reviewed purchase orders and packing slips to generate accurate invoices for both local and international customers. Reviewed purchase orders for merchandise received and entered data into computer. Worked as mediator between the company and distributors. Processed requests of new merchandise for the vendor. Dealt with forwarding and shipping companies. Increased productivity and accuracy by 60% for the company. Forward products to other distributors in the United States and South America. Designed a variety of work sheets (i.e.: Purchase Orders Form, Fax Cover Sheet, Credit Card Tracking, Sales Associates Form) which improved productivity as well as the accuracy of the work. Show less