Experience

Alameda County Water District

• United States
• Utilities
• 100 - 200 Employee

• Operations

  • Jun 2015 - Present

• Office Assistant II

  • Jun 2015 - Present

  Fremont, California Alameda County Water District (ACWD) supplies water to the residents and businesses of southern Alameda County. It is the mission of the Alameda County Water District to provide a reliable supply of high quality water at a reasonable price to our customers. As our area has grown and changed from being an important agricultural center to supporting a growing suburban population, our water system has grown and changed with it. Today, we have a staff of over 200 dedicated employees, and… Show more Alameda County Water District (ACWD) supplies water to the residents and businesses of southern Alameda County. It is the mission of the Alameda County Water District to provide a reliable supply of high quality water at a reasonable price to our customers. As our area has grown and changed from being an important agricultural center to supporting a growing suburban population, our water system has grown and changed with it. Today, we have a staff of over 200 dedicated employees, and supply drinking water to the more than 324,000 people living in the cities of Fremont, Newark, and Union City.



Self Employed

• Process Server

  • Sep 2014 - Present

  San Francisco Bay Area Delivering legal documents



On-Site.com

• United States
• Real Estate
• 1 - 100 Employee

• Client Services Manager-Research

  • Sep 2009 - Sep 2014

  San Francisco Bay Area Responsible for the management and leadership of two departments within the call center. Set goals for call center representatives concerning call and quality metrics. Responsible for the interview and selection of representatives. Responsible for training, motivation, and accountability of two teams of 20+ client service representatives. Ensure my departments are adhering to FCRA regulations and guidelines. Experience with the daily multi-tasking on a variety of… Show more Responsible for the management and leadership of two departments within the call center. Set goals for call center representatives concerning call and quality metrics. Responsible for the interview and selection of representatives. Responsible for training, motivation, and accountability of two teams of 20+ client service representatives. Ensure my departments are adhering to FCRA regulations and guidelines. Experience with the daily multi-tasking on a variety of projects. Developed new strategies and teams within the organization. Coaching and development. Training and quality assurance. Review and identify causes for escalated issues and use that information to improve continuously within the teams. Conduct annual performance evaluations. Show less



Law offices of Kirk Hoffman

• Paralegal

  • Aug 2007 - Aug 2009

  San Francisco Bay Area I was offered full-time employment upon completion of an internship with this office. I quickly learned the entire process of eviction filings from beginning to end. Additional duties included: Preparing Unlawful Detainer cases using judicial council forms including: Civil Case Cover Sheet, Summons, Complaint, Prejudgment Claim of Possession, Request for entry of Default, Judgments and Writs of Possession. Preparing and filing various court documents including Posting Orders… Show more I was offered full-time employment upon completion of an internship with this office. I quickly learned the entire process of eviction filings from beginning to end. Additional duties included: Preparing Unlawful Detainer cases using judicial council forms including: Civil Case Cover Sheet, Summons, Complaint, Prejudgment Claim of Possession, Request for entry of Default, Judgments and Writs of Possession. Preparing and filing various court documents including Posting Orders, Ex-parte Applications and Declarations in support of money judgments. Preparing trial requests. Preparing various notices including: 3day, 10day, 30 day and 60 day notices. Conducting client interviews, answering multi-line phone systems, using business machines, sorting and distributing mail, providing information to clients and potential clients regarding unlawful detainer actions and processes. Communicating with various court personnel and opposing party attorneys. Calendaring and scheduling. Using research skills to determine the best course of action for clients while working under the supervision of an attorney. Preparing wage garnishments and liens. Show less



SEIU

• United States
• Political Organizations
• 700 & Above Employee

• Clerical Intern

  • Feb 2006 - Jul 2006

  San Francisco Bay Area Working with the union provided me with a unique perspective on what the organization is about and the support provided to office workers. During this time I assisted with the production of brochures, mailers, and information related to union events and meetings. I also worked closely with union representatives to coordinate meetings and rally events.



Santa Clara County Probation Department

• Office Specialist

  • Oct 2001 - Apr 2004

  San Francisco Bay Area I scored 100% on the county test required for this position which put me at the top of the eligibility list. I received offers from various agencies throughout Santa Clara County and chose to pursue an opportunity with the Juvenile Probation department. Additional duties included: Researching penal codes to verify charges and process juvenile citations. Entering highly confidential and sensitive juvenile court data. Interfacing with attorneys, police officers and probation… Show more I scored 100% on the county test required for this position which put me at the top of the eligibility list. I received offers from various agencies throughout Santa Clara County and chose to pursue an opportunity with the Juvenile Probation department. Additional duties included: Researching penal codes to verify charges and process juvenile citations. Entering highly confidential and sensitive juvenile court data. Interfacing with attorneys, police officers and probation officers. Responsible for the maintenance of over thirty thousand client files within the Santa Clara County Probation system. Providing administrative support to six probation departments and over thirty probation officers. Show less