Customer Relations & New Business Development Manager

• Dec 2020 - Present

Customer Service Specialist

• 2019 - Dec 2020

A leader in blow molded containers for food and industry*Proficient in all aspects of fanatical customer service*Introduced Virtual Managed Inventory (VMI) concepts using existing software to track product in off-site warehouse reducing processing efforts & inefficiencies by 20%*Implemented process improvements eliminating duplicate efforts of team members and time wasted A leader in blow molded containers for food and industry*Proficient in all aspects of fanatical customer service*Introduced Virtual Managed Inventory (VMI) concepts using existing software to track product in off-site warehouse reducing processing efforts & inefficiencies by 20%*Implemented process improvements eliminating duplicate efforts of team members and time wasted

Business Sales Administrator

• 2017 - 2019

A division of Magna International, a global supplier and builder of automotive parts*Quoting of new and existing products*Process improvements*Source package quotes*Service quotes including CDR and packaging*Project coordination *Customer Service - internal and external*System improvements and enhancements*Organized*Knowledgeable in accounting practices A division of Magna International, a global supplier and builder of automotive parts*Quoting of new and existing products*Process improvements*Source package quotes*Service quotes including CDR and packaging*Project coordination *Customer Service - internal and external*System improvements and enhancements*Organized*Knowledgeable in accounting practices

Program Manager

• Feb 2002 - Feb 2017

• Project coordination • Customer Service• System improvements• ERP (Enterprise Resource Planning) Software• Cross functional team coordination & management• Systems Implementation • Strong initiative• Resourcefulness • Complex problem solving• Knowledgeable in accounting practices • Process improvement • Relationship building• Successfully migrated and oversaw over 80 projectsResponsible for creating timelines and tracking strategic projects from Design through Launch ensuring that timing expectations and customer deliverables are met. Projects were for Ford, GM, FCA, Honda, Nissan and Toyota plus other Tier-1. Defined project deliverables and resource planning of tasks. Drafted action plans and led meetings with department executives, and team members to review project status and escalation plans. Collaborated with cross-functional teams to draft project schedules, risks and their mitigation plans. Monitored team progress and enforced deadlines. Updated and managed 200+ project databases. Created processes and procedures to ensure compliance to AIAG standards as well as ISO14001. Monitored open issues lists. Trained teams on use of Sharepoint system and worked on continuous improvements. Created various presentations for teams and executives. Successfully merged over 80 projects to new PPAP tracking system.

A/R Supervisor

• Feb 2002 - Oct 2013

* Process Improvement* Cross functional team coordination* Reduced DSO from 98+ days to 45* Resourcefulness* Complex problem solver * Relationship builderResponsible for overseeing all aspects of Accounts Receivable including extending Credit terms to customers in accordance with industry standards and company guidelines, working with Account Managers on Customer related issues and keeping various spreadsheets for Executive review. Responsible for supervising Collections of customer accounts, resolving issues with payment, returns, and prepayments. Month end journal entries, closing processes and reconciliation of accounts. Directly reponsible for AR Personnel and time management/daily duties.

Sales & Marketing Assistant

• May 1990 - Aug 2001

* Created program to quickly and efficiently ballpark pricing for outside sales force* Developed cross functional team relationships* Successfully assisted in merging of 2 companiesAssisted Sales & Marketing Director in pricing motors and gearmotors to customers, assisted in charting sales and performance of outside sales force. Created table to quickly and efficiently give ballpark pricing to account managers based on criteria they had from new customers. Worked on process improvements and cross functional relationships within merging teams.

Parts and Service Consultant

• Oct 1983 - May 1990

General Power was 100% member owned by True Value Hardware and was a division of Cotter and Co. General Power manufactured lawnmowers, rototillers, space heaters, wheel barrows and lawn carts for True Value and other Name Brand companies. My responsibilites included processing up to 200 customer orders per day from True Value members as well as individuals, keeping 3 distribution centers stocked with needed parts and issuing credit for returned items. I also worked in the art department and labeled part sheets for all items we sold.