Experience

Rise Association Management Group

• United States
• Real Estate
• 1 - 100 Employee

• Lead Concierge

  • Sep 2022 - Present

  • Supervised over a team of 5 concierges • Develop and maintain the positive and productive relationship between the concierge staff with the corporate office, venders with residents, resident with the concierge staff, and HOA Board members with residents • Assistant with a task needed by the Community Management Team • Verify, communicate, and enforced Deed Restriction violation progress to Community Manager • Ensures that resident and guest concerns and dissatisfaction are resolved in a professional and timely manner. • Respond to emergency situations to that occur within the Community and inform the proper individuals • Demonstrate superior customer service at all times and genuine desire to serve • Warmly greets and directs residents and guests arriving to or departing from the property • Maintains an active presence at the monitor and announce visitors and controls access to the property • Reviews access control cameras frequently and reports any suspicious activity according to the Guard House procedures • Maintains familiarity of all community amenities and activities. • Create, organize, and facilitate community events, and report all receipt for community purchases • Create spreadsheets for parking registration, new homeowner information, and verified that all homeowner information remain confidential Show less



Associa Principal Management Group of Houston

• Houston, Texas, United States

• Administrative Assistant

  • Oct 2021 - Sep 2022

  • Communicate with homeowners about personal information • Answer and respond to incoming phone calls • Assistant with a task needed by managers • Verify, input, and update homeowner’s personal information into database • Intake Deed Restriction violation logo, adding violation into the system, and send out Deed Restriction violation letters • Create spreadsheets for parking registration, new homeowner information, vender invoices, access card information, and pool registration • Verify and issue refunds to homeowner’s accounts • Perform as a liaison between homeowners and community managers • Contact venders about issues occurring in the communities • Intake and process invoices from the venders Show less



Katy Furniture, LLC

• United States
• Furniture
• 1 - 100 Employee

• Retail Store Manager - Discount Mattress Location

  • Jan 2021 - Oct 2021

  • Opened and Closed the store• Maintained the cleanness and welcoming environment of the store• Greeted customers upon entry• Answered phone calls and provided information about sales, pricing, and product information• Inputted information into our invoices system• Reviewed the invoice with the customers• Contacted vendors for stock verification• Took payment for products• Scanned all purchase documents• Inputted customer information if the customer chooses to finance their purchases• Created social media campaigns to increase sales Show less

• Front Office Assistant

  • Nov 2020 - Mar 2021

  • Greeted customers upon entry • Answered phone calls and provided information about sales, pricing, and product information• Inputted information into our invoices system • Reviewed the invoice with the customers • Contacted vendors for stock verification • Took payment for products • Scanned all purchase documents • Inputted customer information if the customer chooses to finance their purchases • Managed Katy Furniture social media accounts on all major platforms for 3 store locations • Created and published over 13 marketing promotion campaigns a day equaling 91 promotions and products per week Show less