Experience

SSE Telecom Inc.
• United States
• Software Development
• 1 - 100 Employee
• Project Manager

  • Apr 2019 - Present


ESP

• France
• Sports

• Project Coordinator (3 Month Contract)

  • Sep 2018 - Dec 2018

   Managing a large client as part of a global PC refresh project  Report generation in line with customer requirements  Managing communication within all aspects of the project  Tracking and chasing field engineers, ensuring they provide daily updates and maintain accurate documentation.  Acting point of escalation for any issues, following through to resolution, while keeping the customer informed throughout  Liaising and managing suppliers via various means  Calculation of project deployment for proforma creation & cost tracking



MDNX

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Coordinator/Junior Project Manager - (Previously Service Delivery Coordinator)

  • Nov 2011 - Aug 2018

   Experience in managing multiple projects at once  Experience in managing a range of waterfall projects from small projects consisting of 1 or 2 sites through to large international projects consisting of 100+ sites  Experience in delivering various projects of various complexities  Experience is delivering projects of various values from several thousand to projects worth in excess of $50Million.  Project documentation including PID, Project trackers, Project plans as well as predicting and mitigating possible project risks  Dealing with various size accounts from various industries: including Banking, Security and Public sector  Managing communication within all aspects of the project from Stakeholders through to Service deliver coordinators  Tracking and chasing work packages through to completion, ensuring the project stays in line with the planned roll out.  Acting point of escalation for any issues, following through to resolution, keeping the customer informed throughout  Liaising and managing suppliers via various means  Creating and distributing project trackers for all assigned customers  Providing support and mentoring for Siebel users in the office  Working to tailored Prince 2 methodology  Check and validate orders from the Sales Team  Using a CRM tool (Siebel) to log updates, enabling visibility of all actions on orders  Working to ISO 9001 standards



Honeywell - Environmental Combustion Control Bracknell

• Customer Care Account Administrator

  • Jun 2010 - Feb 2011

  Placing orders for OEM and Partner customers Chasing orders Liaising with customers and warehouses Providing constant updates to the customer regarding the status of orders Maintaining ordering schedules General office duties Placing orders for OEM and Partner customers Chasing orders Liaising with customers and warehouses Providing constant updates to the customer regarding the status of orders Maintaining ordering schedules General office duties


Future
• Internet Publishing
• Buyer

  • Apr 2010 - Jun 2010


Honeywell Building Solutions

• United States
• Commercial Real Estate
• 100 - 200 Employee

• Senior Service Administrator & SAP Power User

  • Sep 2007 - Feb 2010

  SAP Power user duties Training the majority of SAP users in the district (approx 30 people) Attending Monthly SAP calls with other SAP Power users Security Point of Contact for SAP Profile changes Conduct refresher training when required Supporting SAP end users in district and nationally in absence of their local power user Continuously improving on my knowledge of SAP Central point of contact for team Document holidays and absences Support team members during holidays/absences Conduct bi-weekly team meetings discussing changes and updates Attended service excellence training Selected and trained in Service Projects Administration (one of three in the country) Host and participate in interviews for vacancies within the department Review and edit job specifications for vacancies Create & manage induction for new employees Input, audit & review time-sheets & expenses for Scottish and Irish engineers Raising/Chasing orders for Engineers and Management Contract administration - updating contract values, invoicing frequently Raise, dispatch, monitor & invoicing of reactive works in service management system (SMS) Create and input work schedules for planned maintenance generation in SMS Raising and invoicing of quoted works Dealing with inbound/outbound calls General office duties



Medeval Manchester

• Clinical research administrator

  • Jan 2005 - Sep 2006

  Dealing with inbound/outbound calls Screening & booking volunteers onto research studies Training team in use of new booking system (Alphadas) General office duties Dealing with inbound/outbound calls Screening & booking volunteers onto research studies Training team in use of new booking system (Alphadas) General office duties



Great Universal

• United States
• Law Enforcement

• Customer Service Advisor

  • Jan 2003 - Dec 2004

  Assisting customers with queries regarding their accounts Various other responsibilities, please ask Assisting customers with queries regarding their accounts Various other responsibilities, please ask


Comodo Salford
• Validation Team Member

  • Jun 2003 - Jul 2003