Experience

HelloSelf

• United Kingdom
• Mental Health Care
• 1 - 100 Employee

• Public Sector Lead

  • Jul 2023 - Present



Livi UK

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Commercial Director Public Payer

  • Nov 2022 - Jul 2023

• Head of NHS Partnerships

  • Apr 2022 - Nov 2022

• Head of Customer Success

  • Sep 2021 - Apr 2022

• Senior NHS Partnership Manager

  • Jul 2019 - Sep 2021

  LIVI/KRY are Europe's largest provider of digital healthcare having delivered over 2 million video consultations.Within the NHS, we partner with PCNs, Federations and CCG's to act as a digital extension to existing GP practices offering a 7-day-a-week digital service - 365 days per year. At present we are available to 4million NHS Patients who can see one of our GP's in minutes via video.Partnering with LIVI enables NHS organisations to improve efficiency, health outcomes, whilst reducing pressures in both practice and the wider health economies. Show less



SilverCloud Health

• United States
• Mental Health Care
• 1 - 100 Employee

• Business Development Manager

  • Oct 2017 - Jul 2019

  The position involved working across the UK and Ireland with both existing and prospective organisations within NHS and Higher Education to ensure continued growth and revenue for SilverCloud, whilst enhancing health services through the use of digital therapy. The position required collaboration across all sectors of the business including Marketing, Customer Success, Development and Clinical to ensure customers are provided with a solution to deliver their required outcomes - both clinically and operationally. Continual territory planning, analysis and engagement are essential to shape the Business Development strategy to ensure continued growth for SilverCloud Health Show less



EMIS

• United Kingdom
• Software Development
• 700 & Above Employee

• Primary Care Business Development Manager

  • Apr 2016 - Oct 2017

  My role looked at the development and delivery of new business opportunities, achieving income targets and positioning EMIS Health as the provider of choice to increase market share and brand awareness. The role required me to work with all areas and teams in the Business to provide a group offering and cohesive approach to sales and support alongside acting as a domain expert for the Primary Care and Commissioning market. Success in the role was achieved by being able to develop strategic and tactical relationships with NHS organisations and managing opportunities and relationships through SugarCRM Show less



Fareham & Gosport and South East Hampshire CCGs

• Primary Care Officer

  • Apr 2015 - Apr 2016

  o Working on the mobilisation of the Gosport Same Day Access Service (Vanguard project) allowing practices to provide a new service to relieve capacity This involved working collaborating with NHS Trusts, Services, and Practices, alongside co-ordinating various IT, Estates, Telephony, IG and Media Teams. o Management of DXS including implementation, training, content and utilisation o The collation and analysis of SUS and PC Referral data to look at discrepancies and assist Primary care to reduce the elective surgery numbers. o Implementation, design and maintenance of the Primary Care Information Portal (Information site for Practices) o Implementation of, and using EMIS Enterprise Search and Reports for the collation and analysis of LCS/LIS Returns. o Management, development, and monitoring of Optometry LCS Contracts Show less



EMIS

• United Kingdom
• Software Development
• 700 & Above Employee

• Lead Account Manager

  • May 2014 - Apr 2015

  Responsible for leading a team of account managers and account executives and managing the portfolio of Practice accounts. - Lead a team of Account Managers and Account Executives, alongside identifying and supporting their Learning and Development - Responsible for CCG areas and the alignment with Strategic Sales - Monitor and deliver the required standards of excellence - Proactively achieve sales targets - Delivery of Training and Advise to Customers thorugh On-site visits, demonstrations, seminars, training, training courses, User Groups and PR visits. - Deliver training on all EMIS systems to customers and internal EMIS staff - Support and advise practices in upgrading to from their existing system to EMIS Web - Account manage a portfolio of customers and ensure a high standard of account management resulting in high levels of customer satisfaction and customer retention - Identify sales opportunities across the region Show less

• Training Executive

  • Jun 2012 - May 2014

  Delivering of training and the promotion of EMIS products and services to NHS customers. - On-site visits, demonstrations, seminars, training, training courses, User Groups, PR visits - Support and advise practices in upgrading to from their existing system to EMIS Web - Agree learning plans with practices upgrading to EMIS Web. - Promote Product & services to existing customer in line with identifying their needs



Gallagher

• United States
• Insurance
• 700 & Above Employee

• Training Mentor

  • Jun 2011 - Jul 2012

  o Ensure operational employees are equipped with the knowledge and skills to carry out their roles through the delivery, development, and evaluation of training solutions, enabling the business to meet its objectives. o Production of training materials. o Daily monitoring and 1-1 coaching of existing and new staff. o Liaise with line and senior managers to create training solutions where required established through Training Needs Analysis. o Ensure staff understand and adhere to all compliance, and FSA regulatory standards in a continually changing environment. o Delivery of the Induction Programme, Group Structure, Systems, Sales, Letter Writing, Product, Errors and Omissions, and Customer Service Courses and others. o Provide 1-1 and 360 feedback to ensure targets are attained. o Source external training providers where appropriate in relation to specialist areas. o Liaise/ assist the audit team to conduct quality revues and produce training needs to address concerns highlighted. o Produce user manuals for a variety of systems to a range of user competency. Show less



Zenith Insurance Management UK Ltd

• Haywards Heath

• Claims Handler and Trainer

  • Nov 2010 - Jun 2011

  o Coach and mentor new starters on both an individual and group level. o Implement 360 feedback to enhance and develop myself and others . o Setting up new claims, ensuring reserves are in place. o Organise and Co-ordinate Training Schedules. o Produce user guides for a range of computer software. o Liaise with Line and Talent Development managers to set KPI’s. o Auditing case loads and provide training where necessary. o Communicating with customers and solicitors, both written and verbally. o Work towards productivity targets to improve department efficiency. o Abide by FSA standards and TCF guidelines. o Validate insurance claims. Show less



American Express

• United States
• Financial Services
• 700 & Above Employee

• Credit Professional (Temporary Contract)

  • Sep 2010 - Nov 2010

  Providing first class customer service and clear communication, Negotiating repayments, Effective time management of workloads, Taking ownership of decisions, Driving metrics on accordance with targets Providing first class customer service and clear communication, Negotiating repayments, Effective time management of workloads, Taking ownership of decisions, Driving metrics on accordance with targets



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Recovery Agent

  • May 2008 - May 2009

  o Calling/dealing with complex customers who were in arrears. o Setting up payment plans. o Inbound & outbound calls in a target driven environment. o Sales, negotiating to obtain best resolution for both parties. o Train new staff and monitor their progress in line with business standards. o Handling sensitive data. o Calling/dealing with complex customers who were in arrears. o Setting up payment plans. o Inbound & outbound calls in a target driven environment. o Sales, negotiating to obtain best resolution for both parties. o Train new staff and monitor their progress in line with business standards. o Handling sensitive data.