Experience

Lola Rosa

• Canada
• Restaurants
• 1 - 100 Employee

• Assistant Manager, Front of House

  • Apr 2018 - Present

  • Oversaw daily operations while training, mentoring, and organizing a team of employees. • Managed inventory and ordering; liaised with suppliers and brand representatives; analyzed sales history to develop and plan seasonal menu changes and introduce new products. • Developed and implemented management databases and employee training. • Solicited feedback from all teams to identify and address areas for improvement related to both client and employee experience at the restaurant. • Oversaw daily operations while training, mentoring, and organizing a team of employees. • Managed inventory and ordering; liaised with suppliers and brand representatives; analyzed sales history to develop and plan seasonal menu changes and introduce new products. • Developed and implemented management databases and employee training. • Solicited feedback from all teams to identify and address areas for improvement related to both client and employee experience at the restaurant.



Self-Employed

• Technical Editor

  • Jan 2013 - Present

  • Edited documents and thesis projects for grammar and style, cohesive formatting, and proper referencing at the graduate-studies level. • Edited and formatted job and graduate-school applications, cover letters, and professional correspondence. • Edited documents and thesis projects for grammar and style, cohesive formatting, and proper referencing at the graduate-studies level. • Edited and formatted job and graduate-school applications, cover letters, and professional correspondence.



TranscribeMe

• United States
• Professional Services
• 200 - 300 Employee

• Quality Assurance, Transcriptionist

  • Dec 2017 - Mar 2018

  • Transcribed audio files for a wide range of clientele, from various English-speaking global regions. • Ensured exemplary accuracy and formatting of completed transcriptions before delivery to clients. • Transcribed audio files for a wide range of clientele, from various English-speaking global regions. • Ensured exemplary accuracy and formatting of completed transcriptions before delivery to clients.



Manoir Westmount

• Montreal, Quebec, Canada

• Dietary Aide

  • Aug 2015 - Jul 2017

  • Ensured that senior residents’ nutritional needs were met, minding individual dietary restrictions and levels of physical and cognitive ability. • Worked one-on-one with residents and liaised with their support networks and on-site health staff to develop appropriate methods of care. • Maintained a database of residents’ preferences and needs, as well as a stock of personalized nutritional supplements for certain residents. • Ensured that senior residents’ nutritional needs were met, minding individual dietary restrictions and levels of physical and cognitive ability. • Worked one-on-one with residents and liaised with their support networks and on-site health staff to develop appropriate methods of care. • Maintained a database of residents’ preferences and needs, as well as a stock of personalized nutritional supplements for certain residents.



Zag Bank

• Financial Services
• 1 - 100 Employee

• Bilingual Customer Service Representative

  • Oct 2014 - May 2015

  • Provided customer service for online banking clients. Performed transactions; advised on financial products and savings strategies; investigated errors; flagged signs of fraud/suspicious activity. • Helped develop and maintain employee-accessible database of training materials, code of conduct, policies, troubleshooting protocols, and CDIC-coverage requirements. • Performed quality assurance on team communications. • Underwent regular financial security training. • Provided customer service for online banking clients. Performed transactions; advised on financial products and savings strategies; investigated errors; flagged signs of fraud/suspicious activity. • Helped develop and maintain employee-accessible database of training materials, code of conduct, policies, troubleshooting protocols, and CDIC-coverage requirements. • Performed quality assurance on team communications. • Underwent regular financial security training.



Mennonite Coalition for Refugee Support

• Strategic Management Services
• 1 - 100 Employee

• Volunteer Translator; Casework/Legal Research Assistant

  • Oct 2013 - Oct 2014

  • Translated documents from Spanish to English for use in asylum applicant cases; assured quality of all SP-EN translations; maintained case records via effective invoicing and archiving. • Worked with case workers and legal professionals to identify clients’ legal and social needs; reviewed asylum applications, researched foreign policy and human rights, and sourced supporting documents. • Assisted asylum applicants and refugees with accessing legal and social services. • Translated documents from Spanish to English for use in asylum applicant cases; assured quality of all SP-EN translations; maintained case records via effective invoicing and archiving. • Worked with case workers and legal professionals to identify clients’ legal and social needs; reviewed asylum applications, researched foreign policy and human rights, and sourced supporting documents. • Assisted asylum applicants and refugees with accessing legal and social services.



Mennotite Coalition for Refugee Support

• Kitchener, Canada Area

• Translation QA

  • Aug 2013 - Oct 2014

  Translated and edited translations of legal, medical, and personal documents from Spanish into English for use in processing asylum applicant cases. Acted as liaison between Hispanophone clients and Anglophone staff, as well as other third-party individuals (medical personnel, etc.). Performed legal-aid duties such as fact checking, asylum application review, human rights research, and interpretation between legal staff and clients unable to effectively communicate in English. Maintained up-to-date records of case progression through effective invoicing. Show less



Wilfrid Laurier University

• Waterloo, Ontario

• Laboratory Supervisor

  • Sep 2013 - Jan 2014

  Aided undergraduate students with grammatical issues in French, Spanish and German. Troubleshot and provided solutions to software-related and other technical issues. Aided undergraduate students with grammatical issues in French, Spanish and German. Troubleshot and provided solutions to software-related and other technical issues.