Experience

Redapt, Inc.

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Director of Cloud Managed Services

  • Jul 2023 - Present



Cloudticity

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• SVP of Client Delivery

  • Oct 2020 - Mar 2023

  Reported to the CEO and a member of the Executive Leadership team, helping to drive the strategic direction of the company. Regularly worked closely with the EVP of Sales to develop service offerings, complete customer contracts, and to develop the Sales to Delivery “hand- off” processes. Responsible for managing the post-sales delivery process and 17person teams including Professional Services, Cloud Value Architects (TAM role), Cloud Engineering, Support Engineering, and Platform Engineering. Developed the new team structure that created the Cloud Engineering team as a separate discipline. Integrated the previously separate Platform team into Delivery and created a more integrated Delivery organization. Lead the process to evaluate and acquire new technology to improve the automation of Delivery services. Worked with the CFO to develop annual headcount and budget projections and defined processes and tools to manage capacity based on team workloads and sales projections. Show less



Rackspace Technology

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Director of Product Architecture, Deployment Engineering & Technical Evangelism | Public Clouds

  • Jan 2018 - Oct 2020

  Managed a 43-person group consisting of 10 Product Architects ,11 Lead and Architects and Engineers, and, 22 Public Cloud Build Engineers. Product Architecture was aligned with the Product management Team to provide hyper-scale public cloud platform technical depth. The team consisted of expert architects proficient in designing solutions for AWS, Azure, and GCP cloud platforms. The team partnered both on the development of product offerings as well as with Enterprise Sales Executives and Pre-sales Solutions Architects on large and complex sales deals. As our largest partner, I met weekly with AWS as we discussed the development of deployment of new services, attended requested product briefings on new AWS as I helped define our technical strategy. The Build Engineering team was responsible for creating public cloud infrastructures based on architectural design of customer environments provided by the pre-Sales Solutions Architecture team. The Lead Cloud Architecture and Engineering team we assigned as expert resources to key customers for short term (non-Professional Services) projects. Show less

• Director of Solutions Architecture AWS

  • Jul 2017 - Dec 2017



Digital Fortress Data Centers and Colocation

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Vice President of Operations

  • Feb 2016 - Jun 2017



Datapipe

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Director of Professional Services

  • Mar 2015 - Dec 2015

  Datapipe architects, deploys and manages multi-platform hybrid IT solutions for the enterprise, including traditional IT, public, private and hybrid clouds. Datapipe delivers operational excellence globally, through a team of experienced professionals, best of breed IT management applications and next generation data centers. Datapipe architects, deploys and manages multi-platform hybrid IT solutions for the enterprise, including traditional IT, public, private and hybrid clouds. Datapipe delivers operational excellence globally, through a team of experienced professionals, best of breed IT management applications and next generation data centers.



2nd Watch

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• VP of Solutions Architecture

  • Jan 2013 - Jun 2014

  Led enterprise Solutions Architecture initiatives for a premiere consulting partner of Amazon Web Services, reporting directly to the EVP of Sales and Marketing. Founded, hired, trained, and managed a national 6-person team of pre-sales Solutions Architects. Collaborated with sales staff including regional Sales GMs on territory planning. Worked with Business Development to evaluate and incorporate partner offerings into customer solutions. Participated in the creation of a workflow management tool to create a cloud services catalog. Achievement Highlights: * Played a key role in growing company revenue from $8M in FY 2013 to about $20M for in H1 of FY 2014. * Researched and developed technologies for moving systems to the cloud using AWS, designing cost-effective solutions that could be completed by the engineering group, working closely with partners. * Acted as Solutions Architect on various pre-sales engagements with clients in the $500M+ revenue range. Frequently engaged in conversations with C-level and VP-level executives to understand their concerns. * Demonstrated thought leadership by conducting Cloud workshops, presentations, and webinars. Examples: “Creating a Cloud Strategy” and “Building Bulletproof Architecture on AWS”. * Spearheaded product improvements through ongoing collaboration with VP of Products. * Established a process with VP of Engineering for Statements of Work and RFPs. Spotted trends and identified ways that solutions needed to evolve, working with engineers to help them develop. * Collaborated with AWS to conduct research on behalf of clients, educate clients, and participate in joint presentations. Show less



Microsoft Corporation

• Bellevue, WA

• Senior Program Manager, Bing

  • Jul 2011 - Dec 2012

  Analyzed and reported on a wide range of metrics measure website performance, troubleshot incidents, and drove change within various teams to improve site availability and improve customer experience. Achievement Highlights: * Created a monthly presentation to the President of Bing on various metrics and status of major problem resolution initiatives, including issues that required work from different groups to find resolution. * Achieved improvements in site up-time and quality of customer experience resulting from efforts. Show less



Intelligent Effects

• Software Development
• 1 - 100 Employee

• General Manager

  • Aug 2006 - Jan 2011

  Co-founded and directed a technology consulting and contract development firm with areas of responsibility including Operations, Business Development, Project Management (Consulting) and Company Strategy. Managed the recruitment and hiring process, supervised personnel, developed policies and procedures. Achievement Highlights: * Grew the firm from 2 consultants to over 40 at its peak, employed on 25+ projects with annual revenue of more than $3.5M. Found creative ways to secure business from Microsoft while keeping costs contained. * Worked as a Consultant Program Manager at Microsoft – Policy and Compliance Engineering EU/DOJ. Show less



Solutions IQ

• Greater Seattle Area

• Practice Manager, Business Intelligence

  • 2005 - 2006

  Built a 50-person group of outsourced data management resources for various Enterprise clients. Provided Technical Sales support for Business Development. Built a 50-person group of outsourced data management resources for various Enterprise clients. Provided Technical Sales support for Business Development.



Microsoft

• United States
• Software Development
• 700 & Above Employee

• Program Manager

  • 2001 - 2006

  Program Manager, U.S. Data Management Organization, 2003 – 2005 Managed a group of 5 FTE and 50 vendors focused on Information Quality Management and Data Management. Liaised with the Worldwide Data Management Organization and Enterprise Sales and Marketing IT. Achievement Highlights: * Oversaw a $10M vendor and resource budget to sustain and grow the organization. * Improved data quality standards by driving an automation initiative for sales/marketing information. Lead Program Manager, MSN, 2001 – 2003 Led Program Management of the MSN Operations Configuration and Asset Management Database Project and the MSN Operations Change Management Process. Served as primary Tools Team contact for the IS Program project. Achievement Highlight: * Wrote the standard policy for the change management process of MSN Operations based on ITIL. Pitched policy to Office Online and other groups, which was adopted as the model. Passed FTC audit. Show less



Axcoto Interactive

• Software Development

• Vice-President, Products & Services

  • 1998 - 2000

  Co-founded an e-commerce website development company from ground floor, building an organization from zero 70 employees. Developed and directed coherent teams for a rapidly growing company including a technical staff of 50 consisting of Project Managers, Developers, Testers, and Creative artists. Created functional groups with defined responsibilities and resources, established relationships with vendors and contingent staffing resources. Sold company in 2000. Co-founded an e-commerce website development company from ground floor, building an organization from zero 70 employees. Developed and directed coherent teams for a rapidly growing company including a technical staff of 50 consisting of Project Managers, Developers, Testers, and Creative artists. Created functional groups with defined responsibilities and resources, established relationships with vendors and contingent staffing resources. Sold company in 2000.



Microsoft

• United States
• Software Development
• 700 & Above Employee

• Various Positions

  • 1990 - 1998

  Program Manager, Microsoft Events and Microsoft Partner Referrals (1996 - 1998) Systems Analyst, Windows 95 and Office 95 (1995 - 1996) Associate Support Analyst, Microsoft Marketing Systems - Lead (1994 - 1995) Associate Support Analyst, Registration Systems (1993 - 1994) Database Analyst, Marketing Systems (1991 - 1993) Systems Analyst Intern, Marketing Systems (1990 - 1991) Program Manager, Microsoft Events and Microsoft Partner Referrals (1996 - 1998) Systems Analyst, Windows 95 and Office 95 (1995 - 1996) Associate Support Analyst, Microsoft Marketing Systems - Lead (1994 - 1995) Associate Support Analyst, Registration Systems (1993 - 1994) Database Analyst, Marketing Systems (1991 - 1993) Systems Analyst Intern, Marketing Systems (1990 - 1991)