Experience

Joe Cooper Auto Group

• Oklahoma City, Oklahoma

• Account Manager

  • Nov 2013 - Present

  Maintain and keep current select portfolio auto loans, set up and close auto loans, resolve disputes on loans. Maintain and keep current select portfolio auto loans, set up and close auto loans, resolve disputes on loans.



GC Services

• United States
• Financial Services
• 700 & Above Employee

• Business Account Collector

  • Mar 2012 - Nov 2013

• Collections Rep

  • Mar 2012 - Nov 2013

  Collections for past due Real Estate loansBusiness to Business Account collections



Albuquerque Christian Children’s Home

• House Parent

  • Dec 2008 - Mar 2012

  Adhere to ACCH policies and procedures Manage daily affairs of cottage, meeting the day to day physical emotional and spiritual needs of children in our care. Complete all required reports as required by State and ACCH requirements. Adhere to ACCH policies and procedures Manage daily affairs of cottage, meeting the day to day physical emotional and spiritual needs of children in our care. Complete all required reports as required by State and ACCH requirements.



GC Services

• AM-Manager

  • Mar 2004 - Dec 2008

  Responsible and 100% accountable for proactively coordinating and managing collection and management team assigned to various clients Assure quality standards & exceptional collection requirements are met. Perform administrative/supervisory functions. Work to ensure employee development through sound leadership, good coaching, time management, schedule adherence, plus counseling & feedback sessions. Assist team in meeting and/or exceeding their collection budgets. Conduct observation sessions and provide feedback & action plans for career action. Responsible for interviewing, hiring & employee discipline. Training management teams, clerical and collectors on policies, procedures and methods for collecting commercial and individual accounts. Liaison with clients to help meet quality and collection goals. Show less



West Telecom Inc

• Voice Service Manager

  • Mar 2003 - Mar 2004

  Responsible and 100% accountable for proactively coordinating and managing complex voice lifecycle support for clients and service commitments necessary to exceed client expectations by providing a single point of contact from receipt of order through successful delivery. Provide complex voice aftermarket ordering and service support using multiple complex client systems. Responsible and 100% accountable for proactively coordinating and managing complex voice lifecycle support for clients and service commitments necessary to exceed client expectations by providing a single point of contact from receipt of order through successful delivery. Provide complex voice aftermarket ordering and service support using multiple complex client systems.



Alliance Roofing

• Sales

  • May 2002 - Mar 2003

  Created data base and integrate phone numbers and addresses for Oklahoma and surrounding Towns to allow for sales staff to make initial call and also follow up on leads for roof replacement or repair. Created data base and integrate phone numbers and addresses for Oklahoma and surrounding Towns to allow for sales staff to make initial call and also follow up on leads for roof replacement or repair.



Sprint PCS

• Team Lead

  • Mar 2000 - Apr 2002

  Supervise and motivate daily operations of advocate team, continually communicating and updating ongoing changes. Assure quality standards & exceptional service requirements are met. Perform administrative/supervisory functions. Work to ensure employee development through sound leadership, good coaching, time management, schedule adjerence, plus counseling & feedback sessions. Assist team in meeting and/or exceeding their KPI’s. Conduct service observation sessions, Provide feedback & action plans for career action. Responsible for interviewing, hiring & employee discipline. Show less