Experience

S&G Response

• Claims Handler

  • Aug 2019 - Present

   Inbound calls from customers with various enquiries related to the bodyshop and insurance process Outbound calls to customers to confirm insurance details, damage and allocation information Management of clients case files from start to finish ensuring the best possible experience for the client. Ensuring SLA's and KPI's are met across the board



Nationwide Crash Repair Centres Ltd

• Customer Service Representative

  • Mar 2018 - Jul 2019

  • Inbound calls from customers with various enquiries related to the bodyshop and insurance process• Outbound calls to customers to confirm insurance details, damage and allocation information• The logging and confirmation of insurance claims from various clients ensuring data is inputted correctly and customers contacted when required.• The monitoring and daily updating of Reports and SLA’s for a client, ensuring all data is input correctly and bodyshops are performing to required… • Inbound calls from customers with various enquiries related to the bodyshop and insurance process• Outbound calls to customers to confirm insurance details, damage and allocation information• The logging and confirmation of insurance claims from various clients ensuring data is inputted correctly and customers contacted when required.• The monitoring and daily updating of Reports and SLA’s for a client, ensuring all data is input correctly and bodyshops are performing to required SLA’s• Assisting the Team Leader and Deputy with complaints and queries.• Assisting in the management and training for one of the main clients, ensuring all work is completed within required SLA and to the clients expectations. Show more Show less



Money4yourmotors.com Ltd

• Customer Service Representative

  • Aug 2016 - Mar 2017

  • Call outbound to customers who have made valuation enquiries on our website to generate new appointments.• Answer incoming calls from customers querying our service or wanting to book appointments.• Carry out HPI checks on vehicles and chase up any issues found.• Find an appropriate diary space for appointments and rearrange when necessary.



Payzone UK

• Helpdesk Advisor

  • 2017 - 2017less than a year

  • Inbound calls on technical helpdesk to assist merchants with technical faults• Diagnose and resolve various technical difficulties with Payzone terminals• Advise merchants on products and use of terminals• Correspond with aquirers via email to ensure banking details correct• Assisted with asset control and collection of outstanding terminals and balances.• Logged returning terminals back into stock• Assisted with role out of new tablet terminal



KIRBY SERVICE CENTRE LIMITED

• Service Engineer

  • Mar 2015 - May 2016

   Drive to people's homes all over the North-west in order to service their Kirby Vacuums. Persuade people to upgrade to the latest model of machine by means of in home demonstrations Handle the sale from paperwork to payments Handle finance documents on behalf of the customer



WIMPY RESTAURANTS GROUP LIMITED

• Restaurant Manager

  • Sep 2014 - Nov 2014

  • Opened up and set business up ready for daily running.• Often ran morning period on my own as well as evening periods.• Locked up business at end of day.• Helped with stock control• Prepared, cooked and served food to customers• Waiting on service• Daily cleaning routines



CPM International

• Sales Executive

  • Sep 2013 - Mar 2014

  • Outbound calls to existing Homecare Customers to sell new tariffs• Explain Gas and Electricity tariffs to customers• Deal with any gas/electricity queries customers may have



Midas Marketing

• Sales Advisor

  • 2014 - 2014less than a year

   Outbound calls to respective new businesses to offer energy reviews Kept digital and paper copies of all records updated Chased up leads and followed up Letters of Authority in order to proceed with review



MandM Direct

• Customer Service Manager

  • Sep 2011 - Jun 2013

  • Dealing with existing customers regarding queries and complaints• Dealing with new customers enquiries regarding new accounts• Responsible for admin and post• Handled security issues regarding bank transactions• Manage a team of 8 people, ensuring they met targets and maintained a happy working environment• Completed and arranged rotas for the staff within my team