Experience

Alchemie Ltd

• United Kingdom
• Chemical Manufacturing
• 1 - 100 Employee

• Chief Information Officer

  • Apr 2014 - Present

  Kineton Managing of the computer systems and providing on-site and remote I.T. support. Marketing of the Alchemie website by means of regular updates and database listings. Development of the company's e-commerce and social media operations, in relation to the Sales and Marketing strategy. To ensure that the company's Information Technology systems are functional at all times, both internal and external. Maintain key process software, including Sage 200, Sage ERP and ACT CRM, along with… Show more Managing of the computer systems and providing on-site and remote I.T. support. Marketing of the Alchemie website by means of regular updates and database listings. Development of the company's e-commerce and social media operations, in relation to the Sales and Marketing strategy. To ensure that the company's Information Technology systems are functional at all times, both internal and external. Maintain key process software, including Sage 200, Sage ERP and ACT CRM, along with reporting templates. To provide technical support for all issues relating to Information Technology. Show less



BT Expedite

• United States
• Truck Transportation

• Senior Support Analyst

  • Aug 2007 - Mar 2014

  Provide 2nd Level Client Care service to a specific group of retail clients. • Resolution of Service Requests within pre-agreed timescales in accordance with service level agreements. • Regularly communicate and update clients, such that satisfaction is maintained at all times. • Accurately and promptly maintain data in the Help Desk system software. • Manage incidents throughout the team.