Karl Griffiths
Key Account Manager at Zoho UK- Claim this Profile
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Topline Score
Bio
Shikha Gupta
I have had the good fortune to work closely with Karl since his first day at Zoho. I was responsible to onboard and train him on the entire suite of 60+ Zoho Apps. He is technically very sound and tries to get his hands dirty and learn the products. He has very strong quantitative skills, which provide him great insights into the subject at hand. Karl is very pleasant to interact with and provides meaningful perspective to discussions. Above all he is persistent; he doesn’t stop working until the problem is solved. I can already see him put all his technical training and knowledge to work. He has amazing relationship building skills, highly energetic and knowledgeable. And all of the above come with a genuine super-positive attitude and friendliness. It’s an absolute pleasure and benefit working with Karl.
Dominic Thomas
We were lucky enough to have Karl as an account manager when he worked with SuperOffice. He's extremely knowledgeable in all things CRM and was always at the end of the phone if we needed any advice or tips on how we can better the systems we had in place already, in which we had immediate success. It's a rarity to come across someone like Karl and it has been a pleasure working with him. All the best for the future.
Shikha Gupta
I have had the good fortune to work closely with Karl since his first day at Zoho. I was responsible to onboard and train him on the entire suite of 60+ Zoho Apps. He is technically very sound and tries to get his hands dirty and learn the products. He has very strong quantitative skills, which provide him great insights into the subject at hand. Karl is very pleasant to interact with and provides meaningful perspective to discussions. Above all he is persistent; he doesn’t stop working until the problem is solved. I can already see him put all his technical training and knowledge to work. He has amazing relationship building skills, highly energetic and knowledgeable. And all of the above come with a genuine super-positive attitude and friendliness. It’s an absolute pleasure and benefit working with Karl.
Dominic Thomas
We were lucky enough to have Karl as an account manager when he worked with SuperOffice. He's extremely knowledgeable in all things CRM and was always at the end of the phone if we needed any advice or tips on how we can better the systems we had in place already, in which we had immediate success. It's a rarity to come across someone like Karl and it has been a pleasure working with him. All the best for the future.
Shikha Gupta
I have had the good fortune to work closely with Karl since his first day at Zoho. I was responsible to onboard and train him on the entire suite of 60+ Zoho Apps. He is technically very sound and tries to get his hands dirty and learn the products. He has very strong quantitative skills, which provide him great insights into the subject at hand. Karl is very pleasant to interact with and provides meaningful perspective to discussions. Above all he is persistent; he doesn’t stop working until the problem is solved. I can already see him put all his technical training and knowledge to work. He has amazing relationship building skills, highly energetic and knowledgeable. And all of the above come with a genuine super-positive attitude and friendliness. It’s an absolute pleasure and benefit working with Karl.
Dominic Thomas
We were lucky enough to have Karl as an account manager when he worked with SuperOffice. He's extremely knowledgeable in all things CRM and was always at the end of the phone if we needed any advice or tips on how we can better the systems we had in place already, in which we had immediate success. It's a rarity to come across someone like Karl and it has been a pleasure working with him. All the best for the future.
Shikha Gupta
I have had the good fortune to work closely with Karl since his first day at Zoho. I was responsible to onboard and train him on the entire suite of 60+ Zoho Apps. He is technically very sound and tries to get his hands dirty and learn the products. He has very strong quantitative skills, which provide him great insights into the subject at hand. Karl is very pleasant to interact with and provides meaningful perspective to discussions. Above all he is persistent; he doesn’t stop working until the problem is solved. I can already see him put all his technical training and knowledge to work. He has amazing relationship building skills, highly energetic and knowledgeable. And all of the above come with a genuine super-positive attitude and friendliness. It’s an absolute pleasure and benefit working with Karl.
Dominic Thomas
We were lucky enough to have Karl as an account manager when he worked with SuperOffice. He's extremely knowledgeable in all things CRM and was always at the end of the phone if we needed any advice or tips on how we can better the systems we had in place already, in which we had immediate success. It's a rarity to come across someone like Karl and it has been a pleasure working with him. All the best for the future.
Credentials
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Business Development Foundations
LinkedInAug, 2022- Nov, 2024 -
Understanding Business
LinkedInAug, 2022- Nov, 2024 -
Sales: Closing Strategies
LinkedInSep, 2021- Nov, 2024 -
Cold Calling Mastery
LinkedInMay, 2021- Nov, 2024 -
How to Create a Perfect Elevator Pitch
LinkedInApr, 2021- Nov, 2024 -
Delivering an Authentic Elevator Pitch
LinkedInJan, 2021- Nov, 2024 -
Effective Listening
LinkedInJan, 2021- Nov, 2024 -
Executive Presence on Video Conference Calls
LinkedInJan, 2021- Nov, 2024 -
Completing the Project
The Open UniversityNov, 2020- Nov, 2024 -
How to Frame a Business Case
The Open UniversityNov, 2020- Nov, 2024 -
MSE’s Academy of Money
The Open UniversityNov, 2020- Nov, 2024 -
The Financial Markets Context
The Open UniversityNov, 2020- Nov, 2024 -
Understanding Mortgages
The Open UniversityNov, 2020- Nov, 2024 -
Understanding and Managing Risk
The Open UniversityNov, 2020- Nov, 2024 -
Campaigns and Organisations
The Open UniversityJun, 2020- Nov, 2024 -
Commercial Awareness
The Open UniversityJun, 2020- Nov, 2024 -
Developing High Trust Work Relationships
The Open UniversityJun, 2020- Nov, 2024 -
Different Types of Business
The Open UniversityJun, 2020- Nov, 2024 -
Knowledge Technologies in Context
The Open UniversityJun, 2020- Nov, 2024 -
Making Decisions
The Open UniversityJun, 2020- Nov, 2024 -
Speeches and Speech-Making
The Open UniversityJun, 2020- Nov, 2024
Experience
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Zoho UK
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United Kingdom
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Software Development
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1 - 100 Employee
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Key Account Manager
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Sep 2022 - Present
Zoho is a market leader in the SaaS space, we offer a unique USP by offering a fully connected software ecosystem, allowing businesses to use one vendor for multiple business software requirements. My role in this incredible journey is to look after a number of our key accounts mainly in the London area. This involves direct support, helping with product utilisation and building long-term customer relationships by working very close with my customers and helping them maximise their ROI from using Zoho applications. Show less
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SuperOffice
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Norway
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Software Development
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100 - 200 Employee
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Account Manager
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Oct 2019 - Aug 2022
Helping our users, Find, Catch and Keep customers with a smile. SuperOffice offers a fantastic CRM solution for B2B companies that are serious about CRM and also want to create a bespoke solution that helps improve efficiency within the business and generate that speedy return of investment. Main role responsibilities include: - Responsible for 50% of the UKs accounts, main stakeholders I was engaged with include department directors in Sales, Marketing, Services & Operations, I also worked directly with the Managing Directors and CEO's. - Responsible for account growth and organising frequent review meetings, this included workshopping with customers, helping them develop growth strategies with software in mind and showing new products/features. My main goal was always to build great customer relationships. - My role also included new business development, I was responsible for engaging with website nurtured leads, this included qualifying leads and completing product demonstrations remotely or in person, completing business requirement workshops and offering detailed proposals to be presented to the project team. - Social selling was a big part of my role to help with self generation of leads. During a year period I managed to grow my LinkedIn network from under 150 connections to over 2,000 from social interactions, in addition managing to close some opportunities from these social interactions. I have since become quite the LinkedIn fan, where I would publish up to 3 posts a week, sharing knowledge and useful information. - In addition to the Account Management & New Business, I also helped with content creation, I recorded monthly videos and shared this to my network and across our resources for customers and colleagues to watch. This included creating marketing campaigns to then send out. Show less
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occy
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United Kingdom
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Software Development
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1 - 100 Employee
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Customer Service Advisor/Account Manager
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Apr 2018 - Oct 2019
As an Account Manager at SRO I was developing and maintaining client relationships, offering support and providing sales opportunities. Managed my own share of clients ensuring the best possible standards of customer service that was personalised to the specific client's needs. Improved my sales expertise and learned a vast amount of new skills specific to the recruitment and software industry. As an Account Manager at SRO I was developing and maintaining client relationships, offering support and providing sales opportunities. Managed my own share of clients ensuring the best possible standards of customer service that was personalised to the specific client's needs. Improved my sales expertise and learned a vast amount of new skills specific to the recruitment and software industry.
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Joint Approvals Unit for Periodic Training (JAUPT)
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United Kingdom
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Transportation, Logistics and Storage
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1 - 100 Employee
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Account Manager
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Feb 2013 - Apr 2018
During my time at JAUPT, I was considered the ambassador of customer service where during my average day at work I would be responsible for an area of the country processing applications and offering a full "end to end" service, this would include: Processing payments; Administrative duties; Verification of applications (appraisal); Training of staff; Technical support; General enquiry calls; Delivering training courses; Leadership of colleagues; Allocating audits; Reviewing audit reports; Reviewing feedback and many other duties. Show less
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McDonald's
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United States
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Restaurants
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700 & Above Employee
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Shift Manager
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Aug 2007 - Feb 2013
Worked at McDonald's for 5 years where I achieved awards including employee of the year and countless crew trainer and manager of the month awards, I worked my way up through the years and grew my strength in customer service excellence. Worked at McDonald's for 5 years where I achieved awards including employee of the year and countless crew trainer and manager of the month awards, I worked my way up through the years and grew my strength in customer service excellence.
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Education
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2016 - 2016
Worldhost
Customer Service Excellence Trainer -
2012 - 2012
McDonalds Headoffice
Management, Management Diploma -
2004 - 2008
Denbigh High School
Achieved grades of A-E on all activities
Community
