Karl C.
Associate Director at Momentum Group- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
LinkedIn User
Culture is key within an organisation and Karl certainly had the personality and drive to change the culture of Manchester Arndale Centre. Karl managed to grow a culture which centralised the customers experience as its ultimate goal. Karl was able to do this by growing a new culture of passion and pride from the grass routes, tediously hiring great people who had the passion, charisma and drive to change a customers experience for the better.
Simon Green
This letter is my personal recommendation for Karl Clawley. Up until mid 2011, I reported directly to Karl as his deputy for 18 months. I found him to be a dynamic, open, inspiring, approachable and supportive leader who tackled all projects and objectives with dedication and a smile. Besides being a joy to work with, Karl was able to get the best from his team by encouraging us to take new approaches to solving problems. With his experience and creativity he would help us to evolve our ideas and was excellent in communicating the benefits of an idea to others. During his time with our company, Karl helped to develop several initiatives that resulted in increased employee engagement and improved customer service. I learnt a lot from Karl and would recommend him as a great asset to any organization.
LinkedIn User
Culture is key within an organisation and Karl certainly had the personality and drive to change the culture of Manchester Arndale Centre. Karl managed to grow a culture which centralised the customers experience as its ultimate goal. Karl was able to do this by growing a new culture of passion and pride from the grass routes, tediously hiring great people who had the passion, charisma and drive to change a customers experience for the better.
Simon Green
This letter is my personal recommendation for Karl Clawley. Up until mid 2011, I reported directly to Karl as his deputy for 18 months. I found him to be a dynamic, open, inspiring, approachable and supportive leader who tackled all projects and objectives with dedication and a smile. Besides being a joy to work with, Karl was able to get the best from his team by encouraging us to take new approaches to solving problems. With his experience and creativity he would help us to evolve our ideas and was excellent in communicating the benefits of an idea to others. During his time with our company, Karl helped to develop several initiatives that resulted in increased employee engagement and improved customer service. I learnt a lot from Karl and would recommend him as a great asset to any organization.
LinkedIn User
Culture is key within an organisation and Karl certainly had the personality and drive to change the culture of Manchester Arndale Centre. Karl managed to grow a culture which centralised the customers experience as its ultimate goal. Karl was able to do this by growing a new culture of passion and pride from the grass routes, tediously hiring great people who had the passion, charisma and drive to change a customers experience for the better.
Simon Green
This letter is my personal recommendation for Karl Clawley. Up until mid 2011, I reported directly to Karl as his deputy for 18 months. I found him to be a dynamic, open, inspiring, approachable and supportive leader who tackled all projects and objectives with dedication and a smile. Besides being a joy to work with, Karl was able to get the best from his team by encouraging us to take new approaches to solving problems. With his experience and creativity he would help us to evolve our ideas and was excellent in communicating the benefits of an idea to others. During his time with our company, Karl helped to develop several initiatives that resulted in increased employee engagement and improved customer service. I learnt a lot from Karl and would recommend him as a great asset to any organization.
LinkedIn User
Culture is key within an organisation and Karl certainly had the personality and drive to change the culture of Manchester Arndale Centre. Karl managed to grow a culture which centralised the customers experience as its ultimate goal. Karl was able to do this by growing a new culture of passion and pride from the grass routes, tediously hiring great people who had the passion, charisma and drive to change a customers experience for the better.
Simon Green
This letter is my personal recommendation for Karl Clawley. Up until mid 2011, I reported directly to Karl as his deputy for 18 months. I found him to be a dynamic, open, inspiring, approachable and supportive leader who tackled all projects and objectives with dedication and a smile. Besides being a joy to work with, Karl was able to get the best from his team by encouraging us to take new approaches to solving problems. With his experience and creativity he would help us to evolve our ideas and was excellent in communicating the benefits of an idea to others. During his time with our company, Karl helped to develop several initiatives that resulted in increased employee engagement and improved customer service. I learnt a lot from Karl and would recommend him as a great asset to any organization.
Credentials
-
PRINCE2 - PROJECT MANAGEMENT
APMG -InternationalFeb, 2011- Nov, 2024
Experience
-
Momentum Group
-
United Kingdom
-
Real Estate
-
1 - 100 Employee
-
Associate Director
-
Jan 2021 - Present
-
-
-
The Westgrove Group
-
United Kingdom
-
Facilities Services
-
100 - 200 Employee
-
Director of Shopping Centres
-
Jan 2020 - Oct 2020
-
-
-
-
Centre Manager
-
Jul 2013 - Jan 2020
Runcorn Shopping Centre is a 550.000sq ft retail shopping centre in the heart of Runcorn. Home to over 150 retail outlets. As Centre Manager it is my objective to establish Runcorn Shopping Centre as the heart of the local community by putting both retailers and visitors at the forefront of everything we do. Runcorn Shopping Centre is a 550.000sq ft retail shopping centre in the heart of Runcorn. Home to over 150 retail outlets. As Centre Manager it is my objective to establish Runcorn Shopping Centre as the heart of the local community by putting both retailers and visitors at the forefront of everything we do.
-
-
-
-
Mr Karl Clawley
-
Oct 2009 - May 2011
Responsible for 67 train station located across Merseyside serving in excess of 30 million customers a year. Responsible for a team in excess of 400 staff Manage a 20 strong management team. Create and develop a customer focused experience known as Fast Lane. This is a programme that ensures a consistent level of service is delivered It also introduced a Personality Presence and an Emotional Journey. Develop strong communication channels across the network that ensures all staff has an awareness of relevant promotional activity etc. Achieved a National Passenger Survey score of 93%, highest in the UK. Liaise with other key stakeholders from Unions to Operational Depts. Work closely in delivering targets to all stations. Introducing a Station Ownership Programme to all staff. Introducing Personal Development Plans for all station staff. This has identified key development areas to ensure the people have the correct tools to deliver a customer experience. Introduced a Retail MtoGo Training Academy. Highest employee survey scores achieved. Decreased sickness levels to the lowest ever achieved. Show less
-
-
-
-
Retail Business Manager
-
Jul 2003 - Oct 2009
Responsible for a team of 250 staff. Analyse sales data from 240 national retailers Collate bench mark data for retailers to compare themselves against. Generate strong Footfall and increase dwell time Support and advise retail managers with initiatives to help increase ATV and UPTs Liaise closely and produce Marketing initiatives to increase brand awareness Build strong working partnerships with other key stakeholder, Chamber of Commerce, Council, transport providers, police etc. Build working relationships with other business within city, hotels, MEN Arena, etc Create a strong shopping centre customer experience for in excess of 30 million visitors per year. Developed a staff programme known as "PASSION" that focused all staff on the importance of working as a team and ensuring customers had a great shopping experience. Identify and maximise potential retail opportunities Created a "one stop shop" to have a pool of work ready retail staff to fill retail vacancies Show less
-
-
Education
-
Penketh High School
Community
