Information Security Coordinator

• Apr 2018 - Present

Business Analyst

• Jul 2016 - Apr 2018

Work as part of a Security Scrum team to identify and secure vulnerabilities in the environment. Work across technology teams to coordinate efforts and improve the security posture of the enterprise. Serve as part of the SOX compliance team; collaborate with system owners to respond to external audit requests. Develop requirements documents, communication plans, implementation plans, and support documents to ensure projects are delivering maximum value to the business owners. Projects supported include expansion of two factor authentication, implementation of Proofpoint spam system, renewing RSA soft tokens, migration of ITSM system, implementation of new pharmacy system. Use JIRA and Team Foundation Server for issue and project tracking.

Business Analyst, Performance Technologies

• May 2015 - Mar 2016

Responsible for the implementation and maintenance of a web-based business intelligence tool for a pool of healthcare clients. Manage communication and technical responsibilities throughout the project. Design and lead implementation strategy based on nature and accessibility of client data. Partner with client staff and third-party vendors to extract data. Devise creative solutions to accommodate partial data sets. Analyze client data to identify immediate improvement opportunities. Develop expertise in the product terrain. Foster executive level relationships within the institution. Facilitate client calls and in person meetings. Solve complex technical problems.

Senior Analyst, Enterprise Technologies

• Oct 2013 - May 2015

Tier II/III support for a fast-paced and rapidly changing environment. Provide support for a wide range of software applications including Windows 7, Mac OS X, Office 2010. Serve as a point of escalation for more advanced technical issues. Administer firm wide systems including Service Desk Plus and the Enterprise Technologies Portal site. Facilitate and lead training sessions on various technical subjects

Computer Analyst

• Mar 2012 - Oct 2013

Technical support for over 100 end-users at the National Cancer Institute, National Institutes of Health. As Assistant Technical Lead, ensured that NCI policies and procedures were being followed and provided escalation support to other technicians. Supported Windows XP, 7, and Mac OS 10.4-10.8, as well as Blackberry and iOS devices. End-user support included hardware, software, printer, network and application troubleshooting. Documented and updated policies and procedures. Built and maintained computer images with Acronis Backup and Recovery software.

Computer Technician

• Jan 2012 - Apr 2012