Experience

FLANNELS

• United Kingdom
• Retail
• 400 - 500 Employee

• Supervisor

  • Sep 2022 - Present

  I am currently a Supervisor at Flannels in Preston. In my role, I work within the management team to run both the shopfront and back of house. I support, supervise and motivate the performance of the team at Flannels to ensure our sales targets are met and exceeded. I make certain that I am a strong presence on the shop floor to support the team and drive sales. Managing customer feedback and using it constructively to continually raise the bar for service, sales and retail standards in my area is something that I am proud to do, as this furthers my ability to provide the best customer experience. I assist the management team by maintaining all paperwork and making sure all policies and procedures are carried out correctly throughout the store. When the Manager is away, I am in charge of running the store, following all company policies, delegating to my team and delivering our KPI’s, whilst keeping a high level of customer service. I use my natural curiosity to stay ahead of the latest trends by taking every opportunity to expand my knowledge of products and competitors. I have excellent analytic skills with the ability to interpret financial and sales data, with this strength I am able to provide weekly reports to head office. Whilst being part of management, I make certain that I keep a professional attitude at all times and ensure that the store is run smoothly.



Selfridges

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Associate

  • Aug 2021 - Sep 2022

  From August 2021-August 2022 I was a sales associate in the Menswear Designer department for Selfridges, Trafford Centre. In my role, I delivered exceptional service to our customers, walk in customers and VIP Clientele, by building rapport, sharing product knowledge and catering to their needs, including using my knowledge and styling passion to piece outfits together for any occasion that they may require. I used my natural curiosity to stay ahead of the latest trends by taking every opportunity to expand my knowledge of products and competitors. Managing customer feedback and using it constructively to continually raise the bar for service, sales and retail standards in my area is something that I am proud to do, as this furthers my ability to provide the best customer experience. I was responsible for the stock in my department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room.



Rosebridge Private Day Nursery

• Wigan, England, United Kingdom

• Nursery Manager

  • Jun 2018 - Aug 2021

  I was the Manager of Rosebridge Nursery, working full time to look after children from the ages of 6 weeks to 5 years-old. I was responsible for overseeing the operation of the nursery, which is registered for up to 30 children a day. I helped the nursery achieve the Ofsted rating of ‘GOOD’ from ‘REQUIRES IMPROVEMENT’ in just 6 months. This was resultant of my passion and drive, in addition to my commitment to safeguarding and maintaining high standards of practice. My position ranges from hands-on care, to overseeing the operational, financial and administrative aspects of the business. I worked in line with Ofsted and EYFS Legislation and facilitate great personal contact with parents to ensure they are aware of their child’s progress. I have hired and trained up a reliable team and implemented effective marketing to achieve occupancy targets. I was also responsible for payroll.



Century Care Ltd

• Hospitals and Health Care
• 1 - 100 Employee

• Accounting Bookkeeper

  • Jun 2015 - Jun 2018

  I worked at The Brambles Rest Home in New Longton as a Administrator/Bookkeeper and had completed my NVQ Level 2 in Health and Social Care in the process, I was also responsible for the bookkeeping for 9 companies, my day to day activities included: • Quickbooks Online accounting software • Processing wages • Sage One Online accounting software • Helping the Director • Managing diary’s and setting up appointments • Online banking • Sage One Online accounting software I worked at The Brambles Rest Home in New Longton as a Administrator/Bookkeeper and had completed my NVQ Level 2 in Health and Social Care in the process, I was also responsible for the bookkeeping for 9 companies, my day to day activities included: • Quickbooks Online accounting software • Processing wages • Sage One Online accounting software • Helping the Director • Managing diary’s and setting up appointments • Online banking • Sage One Online accounting software