Communications Equipment Operator

• May 2022 - Present

Administrative Assistant I

• Dec 2019 - Dec 2021

Member Service Representative

• May 2017 - Jul 2019

- Interaction with members/customers in-person and respond to their concerns and queries. Delivering high-quality customer service, listening to members’ requests and working to find the appropriate solution for them. - Responsible for providing ongoing education and information to members in regards to the organization’s benefits, policies and procedures accurately. - Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. - Scans all approved transactions for proper documentation and future retrieval. Show less

Production Artist Assistant

• Jun 2014 - Apr 2017

- Maintains database by entering new and updated customer and account information. - Verifies entered customer and account data by reviewing correcting, deleting or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data. - Secures information by completing data backups and maintaining its confidentiality. - Right the First Time (RTFT) recording for various accounts. - Weekly monitoring of Internal Errors and QC tabulation and investigation for all accounts. - Participate in planning meeting when necessary. - Assist in any additional responsibilities, as directed by the management. - Contributes to team effort by accomplishing related results as needed. Show less

Office Staff

• Aug 2013 - Jan 2014

- Compile, copy, sort, and file records of office activities, business transactions, and other activities. - Compute, record, and proofread data and other information, such as records or reports. - Inventory and order materials, supplies, and services. - Review files, records, and other documents to obtain information to respond to requests. - Troubleshoot problems involving office equipment, such as computer hardware and software. - Compile, copy, sort, and file records of office activities, business transactions, and other activities. - Compute, record, and proofread data and other information, such as records or reports. - Inventory and order materials, supplies, and services. - Review files, records, and other documents to obtain information to respond to requests. - Troubleshoot problems involving office equipment, such as computer hardware and software.