Experience

Freedom at Home Team

• Advertising Services
• 1 - 100 Employee

• IBO

  • Jan 2011 - Present



8minuteDating.com

• Events Services
• 1 - 100 Employee

• EO

  • Jan 2011 - Present

  Planning, marketing, and hosting speed dating events in Northern California. Planning, marketing, and hosting speed dating events in Northern California.



AmeriPlan Corporation

• Independent Business Owner

  • Jan 2011 - Present

  Assist individuals and groups in selecting dental, vision, health and chiropractic benefits that meet their specific needs; work with potential IBOs to help them get started in their own business. Assist individuals and groups in selecting dental, vision, health and chiropractic benefits that meet their specific needs; work with potential IBOs to help them get started in their own business.



Grace's Hallmark Stoneridge Mall

• Customer Service Associate

  • Oct 2009 - Jan 2010

  Assist all customers with locating and selecting keepsake gifts and specialized personal greeting cards for various occasions. Provide detailed information regarding collectible items and their manufacturers, as well as providing assistance with ordering items within the collections. Maintain and update floor displays to showcase specific items. Assist all customers with locating and selecting keepsake gifts and specialized personal greeting cards for various occasions. Provide detailed information regarding collectible items and their manufacturers, as well as providing assistance with ordering items within the collections. Maintain and update floor displays to showcase specific items.



Archstone

• Real Estate
• 300 - 400 Employee

• Customer Service Associate

  • Sep 2008 - Aug 2009

  Provide all prospective residents with information regarding the property and the available apartment homes; update internet marketing sources on a weekly and/or daily basis; provide daily tours of the property and available apartment homes for prospective residents; maintain and move model apartment homes as needed; answer multi-line telephone; assist current residents with all requests and inquiries, including service needs, complaints or concerns, current lease information, and lease change options; maintain resident files; assist with the leasing process; adhere to all Fair Housing regulations; assist with QA process for all necessary apartment homes. Show less



Starbucks Coffee Co

• Learning Coach/Barista

  • Feb 2005 - Aug 2008

  Train new hires in all aspects of store operation, including register, pastry, bar, and drive-thru; mentor new hires through the fast-paced environment to ensure the highest quality product while maintaining personal and food safety guidelines; maintain all areas of the store to ensure a safe and clean work environment; quickly and efficiently receive and produce customer orders to specifications; address customer concerns with a helpful, can-do attitude to resolve them quickly and sincerely; receive and stock pastry and supply shipments; work directly with the managers and shift supervisors to find creative ways to improve performance quality and customer satisfaction ratings. Show less



FedEx FCIS

• Customer Service Associate

  • Mar 2007 - Sep 2007

  Receive in-bound calls in fast-paced service environment; assist customers with personal and business account set-up; schedule package pick-up and supply deliveries; provide package tracking information; assist with lost and damaged package claims; transfer calls to claims and international accounts departments as needed; resolve all issues within one phone call whenever possible; escalate calls to CAT team when necessary; maintain FedEx QA standards and operations. Receive in-bound calls in fast-paced service environment; assist customers with personal and business account set-up; schedule package pick-up and supply deliveries; provide package tracking information; assist with lost and damaged package claims; transfer calls to claims and international accounts departments as needed; resolve all issues within one phone call whenever possible; escalate calls to CAT team when necessary; maintain FedEx QA standards and operations.