Leasing Consultant

• Mar 2022 - Present

Lead delivery driver

• Jun 2020 - Feb 2022

CMV/DOT driving certified Operation of a 22ft step van (23,000 GVW) Maintains required speed & efficiency Maintains safety standards on & off the road Route management Advanced problem solving Dispatching (48 delivery associates/leads) Employee training Incident reports CMV/DOT driving certified Operation of a 22ft step van (23,000 GVW) Maintains required speed & efficiency Maintains safety standards on & off the road Route management Advanced problem solving Dispatching (48 delivery associates/leads) Employee training Incident reports

Office Manager

• Oct 2017 - Apr 2020

Create and maintain business standards Marketing & advertising Web design Scheduling, billing, and staffing Marketing & sales Event/production coordination & design Create and maintain business standards Marketing & advertising Web design Scheduling, billing, and staffing Marketing & sales Event/production coordination & design

Customer Care Consultant

• Nov 2015 - Sep 2017

•Process and maintain customer orders. •Manage and maintain the open orders including but not limited to sending sales order confirmations, communicating backorders, duplicate orders and late production and other sales order issues. •Build relationship with agents, wholesalers, retailers and consumers. Advise on backorders, available inventory, shipping / tracking and general queries. •Identifies and report trends in Customer Care data. Initiate action to take advantage of opportunities and/or implement corrective action when performance is below standard. •Work with customers and sales agents to efficiently and effectively manage returns and warranty requests. Issue and follow through R/A numbers to authorize returns and arrange efficient transportation back to the Distribution Center. •Regularly maintain accurate customer account, contact, routing, shipping, buyer information in the company’s ERP system. Show less