Experience

TheSocialDataCo Pte Ltd (Yogofi)
• Singapore
• Telecommunications
• 1 - 100 Employee
• Team Lead

  • Feb 2019 - Present

Innovature Consulting
• Human Resources Services
• Onboarding Analyst

  • Jun 2021 - Sep 2021

Thien Quang Services
• Customer Service Representative

  • Feb 2017 - Sep 2017


Ameribee English Center

• English Second Language Teacher

  • Oct 2016 - Feb 2017

  • Develop and deliver lesson plans that utilize a broad range of appropriate teaching techniques and strategies • Address all aspects of communication through appropriate instruction that develops each student’s ability to read, write, speak, and listen in the appropriate content area. • Adapt curriculum to provide individual, small group, and/or remedial instruction as to meet the needs of individual students and subgroups of students • Establish and maintain standards of student behavior required to run an orderly and productive classroom environment. Show less



App Ops Philippines

• Project Manager

  • Jul 2016 - Dec 2016

  -Responsible for developing a definition of the project. -Ensures that the project is delivered on time, to budget and to the required quality standard (within agreed specifications). -Ensures the project is effectively resourced and manages relationships with a wide range of groups (including all project contributors). -Responsible for managing the work of consultants, allocating and utilising resources in an efficient manner and maintaining a co-operative, motivated and successful team. Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Business Processesing Analyst

  • Mar 2013 - Aug 2016

  • Conducts training and refresher courses to adapt newest updates. Use the performance management process as a valuable tool for supporting employee development and improvement. • Fault handling and escalation (identifying and responding to faults on systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution). • Facilities provisioning (installing racks, setting up power, installing Ethernet, fiber and console cabling and remote power). • Uses Citrix platform to access tools and actively report bugs that cause delays to business operations. • Provide coaching and assistance to other technicians if needed. • Perform maintenance or standard repairs to networking components or equipment • Calibrate with Quality Analyst to assure quality guidelines are on track. • Work with multi-national clients on how to improve SLA and metrics. • Provide telephone support related to networking or connectivity issues to field technicians/NOC. • Performs circuit analysis and testing and evaluate systems specifically on T1/T0 circuits (digital cross-connects, multiplexers, repeaters and other communications systems) to eliminate problems and make improvements. -Ensure that Network outage escalations are adhered to in accordance with defined guidelines and that executive management and external VzB support organizations are well informed on the progress and status of network outage events. -Knowledge on Tellabs® Titan® 5500, Digital Cross-Connect System – High Density Optical Port Shelf( HD 384), narrowband (Alcatel 1630 SX), wideband (1631 SX), and broadband (Alcatel 1631 SX), and DXC 1/0. -Acts as one of the ESCAL POC’s and collaborates with Incident Management, TPM’s, Logical Group, and co Data-Physical 2 for faster ticket movement and resolution. -Query, troubleshoot, analyze, change configuration of Switch Ethernet (Juniper, Tellabs and Fujitsu) and Network Interface Devices (Overture, Anda, RAD, VAD, Media Converters) Show less



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Engineer

  • Nov 2011 - Oct 2012

  • Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps • Improves client references by writing and maintaining documentation. • Participates in development of client training programs by identifying learning issues; recommending instructional language. • Accommodates client disabilities by recommending devices and techniques. • Updates job knowledge by participating in educational opportunities; maintaining personal networks. Show less