Experience

ContractPodAi

• United Kingdom
• Software Development
• 200 - 300 Employee

• Functional Manager

  • Jan 2022 - Present



Slate.ac

• India
• Accounting
• 1 - 100 Employee

• Customer Success Manager

  • Apr 2021 - Jan 2022

   Manage on-boarding of new- clients, provide the specialized advice to key- clients and maintain relationship with the stakeholders and customers etc.  Execute calls to prospects that are generated by internal sources, cold calls, emails to generate new sales prospects and further take them towards closure.  Engage with customers for product/service demonstrations.  Build a strong pipeline of opportunities in CRM and provide an update on a weekly basis.  Increase product stickiness by demonstrating relevant new content and functionality that enable end users to improve efficiencies  Handle end to end sales of our SAAS product to medium-large organizations. Show less



Arval BNP Paribas Group

• France
• Financial Services
• 700 & Above Employee

• Account Manager

  • Nov 2019 - Mar 2021

   Act as an ambassador for the Company, identifying and agreeing to customer requirements in order to maximize client service delivery.  Managed a fleet of 2000 vehicles Pan India including Large Corporate and multinational corporations with their service requirements. Assured continual account satisfaction through maximum responsiveness, superior service levels and personalized customer care. Co – ordinate internally with the relevant stakeholders and provide reports to measure performance against the ARVAL business plan and forecast and resolve any issue pertaining to MIS, Customer Service or any ad hoc queries. Show less

• Senior Executive - Buy & Delivery (Purchase)

  • Jan 2017 - Nov 2019

   Played a key role in Vendor Management through proper handling of functions such as procurement of vehicles by releasing purchase orders, deliveries, registrations, payments, feedback and escalations with various cross functional teams.Raising RFQ to vendors, getting offers, Negotiating & finalizing of Rates with vendors, based on costing, feed-stock movement. Instrumental in facilitating the delivery of a large order of around 250 cars monthly to different locations Pan India with minimum escalations in the process. Monitoring activities of vendor which includes adherence to internal and external policies and due diligence. Efficiently negotiated with vendors to maximize profits (Incentives & Discounts on New Vehicles) to save cost for the organization. Accountable for coordinating with Vendors for timely supply and maintaining the satisfactory level of Services to clients/users by delivering the vehicles within the given SLA Show less



Limo (Smart AC Bus Network)

• India
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Customer Support Champion

  • Dec 2015 - Dec 2016

  • Responded telephonically to inbound sales enquiries from B2C riders and converted them to paying customers • Earned #1 position in the sales champion leaderboard for 6 months translating to kudos & cash rewards • Funneled B2B and large group enquiries into to the sales pipeline • Helped the Operations team create and optimize routes based on feedback collected first hand from riders. • Managed significantly 75 fleets doing 300 trips with 3000 riders in a day on a large scale. • Monitored dashboards, responded to exceptions, liaised with drivers & escalated L2 issues to ensure on-time performance. • Resolved customer support queries and consistently improved response TATs • Handled irate customers & extraordinary issues deftly. • Learned immensely from my first cross-functional role (sales, ops & CS) in a high-performance Internet startup Show less



5thSeptember

• Mumbai

• Employer Success Officer

  • Feb 2015 - Nov 2015



dEEVOiR HR Services

• India
• Human Resources Services
• 1 - 100 Employee

• Associate

  • May 2013 - Oct 2014

  Recruitment: • Handling end to end recruitments. • Managing leadership level recruitments at various levels (Junior, Middle and Sr. level management) • Understanding the requirements of clients with Job Description and Competencies required. • Execution Process (Recruitment): 1. Screening & Sourcing CV's Using Job Portals (Monster, Naukri, Times etc.) 2. Headhunting (Employee referrals, References, LinkedIn, etc) 3. Regular uploading of job advertisements on job sites, Blogs on behalf of clients to invite applicants (Posing jobs, Mass Mailing) 4. Validating CV's to check their fitment in the given role. 5. Short listing & Interview Scheduling 6. Follow up & co-ordination with candidates. 7. Arranging for interviews of shortlisted candidates. 8. Maintaining MIS of the candidates. Show less



Output Job Solutions

• HR recruiter

  • Jun 2010 - Jan 2013

  • Responsible for end to end recruitment process. • Handling Junior, Middle and Senior Level recruitment. • Screening of candidates resumes and analysis according to client requirement. • Sourcing the candidates from Database, Job-Portals, and References. • Staffing & Recruitment of Employees for requirements and for replacements whenever required. • Conducting telephonic interviews, and Schedule Face to face interviews with client. • Successfully negotiated salary and job offers for candidates clearing technical check. • Follow-up with candidates until they join. • Find back-ups in case candidate back out before or after join. • Coordinating with clients and candidates till end to end process. Show less