Experience

Bank One Limited

• Mauritius
• Banking
• 300 - 400 Employee

• Bank Employee

  • Jun 2022 - Present

  Ensuring that all cash and cheque and other transactions are performed as per the Cash Handling Policy and any other relevant policy. Balance currency, coins, and cheques in cash drawers. Resolving problems and discrepancies concerning customers’ accounts Ensuring that all transactions done at the counter are handled diligently and thereby preserving the bank from financial losses. Adhere to regulatory compliance and bank policies and procedures Solve problems that arise on a day-to-day basis and that are within the role limit Seek guidance from Line Managers where appropriate Build and maintain effective relationships with business partners and customers Ensure an outstanding level of service to all customers and monitor service standards Promote and maintain positive relations with all contacts, customers, and potential customers Prompt handling of complaints Conducting cross/upsell referral sales activities at every opportunity. Dealing with customers with tact and courtesy Show less



Cim Finance

• Mauritius
• Financial Services
• 200 - 300 Employee

• Assistant SME

  • Apr 2022 - Jun 2022

  Attend and respond to customer’s query by email, telephone or in person as may be required.Provide accurate and timeous feedback to customers.Follow up with departments regarding client’s file and queries.Support the BDEs SME in the preparation of files for loans, credit cards, leasing and factoring.Ensure completeness of file in terms of KYC requirements and all mandatory documents as per checklist.Assist client in the completion of any required documentation.Ensure that all loan agreements, standing order and physical loan files are submitted to the concerned departments in a timely manner.To follow up with clients having late payments for their loan agreement.To liaise with Finance and recovery for proof of payments received from client.To assist the BDEs SME in identifying other sources of sales. Show less

• Customer Service Representative

  • Dec 2016 - Apr 2022

  Listening to customers’ concerns and handling complaints and returnsGiving detailed explanations of services or productsWorking with a sales team to create better methods to address customer complaintsReviewing customer accounts and transactions while resolving issuesCommunicating with customers in-person, through email or chat, over the phone or on social mediaReceiving orders, calculating charges and processing paymentsMonitoring customer satisfaction levelsReferring customers to superiors when necessary Show less