Communications Officer

• Oct 2021 - Present

Social Media Analyst

• Apr 2021 - Sep 2021

- Managing and publishing content on the social media accounts of both B2B and B2C clients - I did this by creating engaging content using Canva and Photoshop for the target audience - Resulting in a 191% increase in reach on the respective social media accounts - Managing and publishing content on the social media accounts of both B2B and B2C clients - I did this by creating engaging content using Canva and Photoshop for the target audience - Resulting in a 191% increase in reach on the respective social media accounts

Customer Service Representative

• Feb 2021 - Mar 2021

- Assisted the customers of National Savings and Investments with their queries - Took inbound calls from the customers and used complex IT systems to help them - Resulting in the customer’s problems being resolved and providing the information that they required - Assisted the customers of National Savings and Investments with their queries - Took inbound calls from the customers and used complex IT systems to help them - Resulting in the customer’s problems being resolved and providing the information that they required

Seasonal Sales Assistant

• Nov 2020 - Dec 2020

- Assisted in-store operations during the busy Christmas period - Served customers at the till and upsold products of the week as well as filling shelves with stock - Customers were dealt with quickly and efficiently, as well as ensuring daily operations went smoothly and sales targets were met - Assisted in-store operations during the busy Christmas period - Served customers at the till and upsold products of the week as well as filling shelves with stock - Customers were dealt with quickly and efficiently, as well as ensuring daily operations went smoothly and sales targets were met

Photographer and Sales Assistant

• Jul 2017 - Oct 2020

- Photographed guests with the Nickelodeon characters at Blackpool Pleasure Beach - Sold the photos to the guests, upsold any packages, including opening and closing responsibilities - Resulting in increased downloads of the 'Picento app', deal of the day packages, and assisting customers during busy periods - Photographed guests with the Nickelodeon characters at Blackpool Pleasure Beach - Sold the photos to the guests, upsold any packages, including opening and closing responsibilities - Resulting in increased downloads of the 'Picento app', deal of the day packages, and assisting customers during busy periods