Experience

Inspirame

• United States
• Higher Education
• 1 - 100 Employee

• TecoGuide Content Creator

  • May 2023 - Present

  Formulate policies for the Inspirame.Inc filing database, streamlining the organization, sorting, and validation of digital assets throughout the Inspirame enterprise to enhance efficiency for both onboarding and audit functions. Conduct thorough research and analysis to compose informative content scripts for deployment on Inspirame and TecoGuide social media and application platforms. These scripts effectively educate users and the community about promoting affordable, accessible, and equitable higher education, with a special focus on the "at-promise" student demographic and to create visual documentation of collegiate and professional experiences from career professionals for our viewers. Designed and implemented various forms and surveys aimed at collecting qualitative and quantitative data. The collected data was meticulously organized within Excel to facilitate content-related activities including livestream broadcasting, podcast recordings, and educational material creation. Familiarize myself with the landscape of California's collegiate education institutions, encompassing California Community Colleges, California State Universities, Universities of California, and Private California Universities. Show less



CalPERS

• United States
• Government Administration
• 700 & Above Employee

• Account Management Analyst

  • Jun 2022 - Present

  Utilize CalPERS resources and databases to research, analyze, evaluate, correct, and monitor Participants’ and Business Partners’ Service Credit Purchases or Tier Conversions in collaboration with other retirement systems to process all types of Account Maintenance requests. Research, analyze, interpret and apply relevant statutes, regulations, policies, and procedures to resolve difficult and sensitive cases or inquiries. Provide excellent customer service to CalPERS participants when responding to inquiries regarding their Service Credit Purchases. Maintain effective communication with Business Partners and California agencies regarding employers contributions, missing payments, requests, or updates to accounts while following legal policies. Effectively communicate with team members, supervisors, Department Chiefs, Business Partners and participants both orally and written by phone, emails, or letters. Meticulously interpret authorization documents, employment status changes, confirmation letters, and Service Credit Purchases on participants account(s) or third party vendors. Participate in daily office functions such as group meetings, 1:1 meetings, and agency wide web chats with CalPERS CEO. Show less



Sacramento Natural Foods Co-op

• United States
• Retail
• 1 - 100 Employee

• Assistant Bakery Manager

  • Jul 2021 - Jun 2022

  Provided a positive and welcoming experience to all guests shopping at our unique store with exceptional customer service and de escalation tactics when necessary. Assisted in any department necessary to communicate effectively to team members and customers to ensure that quality of service is always prioritized. Served as the Bakery Department with merchandising, baking, producing product, supporting both manager and assistant manager on daily tasks, and following departmental protocols. Coordinating with other Bakery staff on delegating tasks when needed and aiding any support staff when entering the department to assist on the daily production. Exemplified excellent flexibility to shift priorities and successfully assist any department throughout the store with excellent customer service. Adhered to security protocols ensuring that all monetary funds are accounted for and customers have a safe shopping experience. Assisted in the food handling safety protocols following OSHA and the Department of Public Health recommendations. Show less



California Citizens Redistricting Commission

• United States
• Government Administration
• 1 - 100 Employee

• Contractor

  • Oct 2021 - Jan 2022

  Analyzed, processed, coded, and delineated all public input as provided by email, forms, letters, and media of prospected Communities of Interests provided by California State constituents to prepare data for entry into Commission databases to provide Commissioners and line drawers accurate representation of public input. Redacted, processed, and coded all physical Paper Communities of Interests and letters submitted via US Postal Service to our database to prepare data for Commissioners and Public view. Aided the Administrative Assistant with the organization of meal arrangements for Commissioners and Staff; answering phone inquiries; maintaining contacts with Outreach, Communications, and Data Management Staff; writing and distributing emails, memorandums, letters, faxes, and live checks to Commissioners. Successfully prioritize multiple projects to satisfy independent and team deadlines to meet desired outcomes of Commission staff, Committees, and Legal Representatives. Collaborated with the Data Management team to ensure the effectiveness of quality control work with Commission databases, assist in larger projects, and ensure completed tasks in a timely manner. Maintained a nonpartisan perspective and confidentiality when confronting all public commentary, proposals, and submissions of Communities of Interest to uphold the 2020 California Citizens Redistricting Commission’s values Show less


Sprouts Farmers Market
• United States
• Retail Groceries
• 1 - 100 Employee
• Bakery Clerk

  • Apr 2020 - Jun 2021


Saint Mary's College of California

• United States
• Higher Education

• Campus Recreation Coordinator

  • May 2019 - May 2021

  Oversee All-Sport summer camp program and delegate tasks to summer camp staffCommunicated professionally via email and phone with camp coaches and parents regarding administrative changes Manage Campus Recreation and Club Sports calendars with upcoming sport events

• Recreation Supervisor

  • Sep 2017 - May 2021

  Maintain a clean and safe environment within the facilityAssist guests with any needs or any questions that may arise



Kelvin S. Sue, OD

• Secretary

  • May 2018 - Aug 2018

  Organized and filed patient records to be updated to the correct information needed regarding insurance policies and eye examinations Informed patients regarding insurance plans, eye exams, materials etc. in Spanish and English Contacted warehouse on patient eyewear Scheduled appointments and answered questions in both Spanish and English Organized and filed patient records to be updated to the correct information needed regarding insurance policies and eye examinations Informed patients regarding insurance plans, eye exams, materials etc. in Spanish and English Contacted warehouse on patient eyewear Scheduled appointments and answered questions in both Spanish and English



Criminal Justice Legal Fndtn

• United States
• Law Practice

• Fundraising Secretary

  • Apr 2017 - Aug 2017

  Updated and input contributors’ contact information Assembled donation mailers to send to correspondents and contributors Contributed to writing daily blogs dealing with Criminal Justice Updated and input contributors’ contact information Assembled donation mailers to send to correspondents and contributors Contributed to writing daily blogs dealing with Criminal Justice