Experience

Bayview Loans

• Financial Services
• 1 - 100 Employee

• Software Developer

  • Nov 2022 - Present



Evolve Mortgage Services, LLC

• United States
• Financial Services
• 100 - 200 Employee

• Senior Software Engineer

  • Jun 2013 - Oct 2022

  Work with Systems Analysts to design, develop, and test software solutions requested by Internal Operations and Evolve Clients. Dedicated developer to Evolve Pricing Engine since it became an available system in 2013 and continue to develop customized features within the Evolve Pricing Engine. Work on projects for Correspondent Administration, User Management, Capital Markets/Repricing, Closed Loan Due Diligence, and internal systems integration projects within Evolve. Support and new development for web applications using ASP Classic/VBScript , VB/C# .Net, Javascript and SQL. Provide second level support to research and resolve issues reported by operations and clients. Support System Analysts with testing application changes during release cycle and provide support on deployment night Train and mentor new developers and systems analysts on Evolve Systems. Update and manage development tickets using JIRA application Show less



Selerix Systems, Inc

• United States
• Software Development
• 1 - 100 Employee

• Support Analyst

  • May 2014 - Jul 2014

  Answered customer support inquiries via specialized ticket tracking platforms Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone Met performance metrics for factors such as call volume thresholds and call time guidelines, producing exceptional customer feedback Supported users with software, hardware and network issues Monitored helpdesk and responded to incoming tickets to address support needs Analyze client-defined business rules and assist clients in configuring software systems appropriately Research and diagnose client problem reports, build electronic data interface files, train clients in use of software systems Provide system and EDI file support and client implementation to internal personnel Work with development teams to research reported system errors. Show less



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Aerospace Maintenance Apprentice

  • May 2007 - Jun 2011

  Aircraft Maintenance • Performed all phases of an isochronal (ISO) inspection on C-130's valued at $1.1 Billion. • Reviewed inspection findings using technical data to diagnose/correct discrepancies. • Inspected, repaired, adjusted, replaced, and lubricated aircraft components and assist other team members. Commander Support Staff – Training Manager • Assist Commander and support staff in maintaining mission readiness. • Maintain 350 personnel training files and ensure they meet squadron requirements. Data Integrity Manager/Project Management • Reviewed aircraft maintenance database entries. • Ensured 100% accuracy and completion. Tool Supply Custodian/Customer Service/Administrative • Provided customer service to 75+ maintenance personnel. • Repaired, ordered, replaced, maintained, and inspected 6,500+ tools and equipment. • Developed Excel tracking to ensure 6,500+ tools never expired inspection due dates to ensure efficiency. • Develop numbering system for new cabinetry to allow for maximum number of tools to be stored with single identifiers. USAF Basic Training/Technical Training • Studied maintenance field, followed instructions, attention to detail, and maintain physical readiness. • Airmen Leader to 400+ technical students Show less



Toys"R"Us

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Dec 2006 - May 2007

  Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records Connected with customers to support positive transaction experiences and address service concerns Operated POS terminals and cash drawer balancing. Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records Connected with customers to support positive transaction experiences and address service concerns Operated POS terminals and cash drawer balancing.