Experience

HEAF, Inc.

• United States
• Education Administration Programs
• 1 - 100 Employee

• Office Operations Manager

  • Nov 2021 - Present

  Assistant to the Chief Finance and Administration Officer.Ensure the professional appearance of the facilities, including contracting for cleaning services and ensuring the professional appearance and upkeep of all public and office areas.Monitor employee sign-in sheet; track staff movements and staggered work schedules.Maintain office security by following procedures; monitoring logbooks, issuing visitor badges, scheduling fire drills.Provide support to finance, program and executive staff as needed.Use Salesforce database to reconcile scholar attendance daily and weekly basisAssist in the planning and preparation of org. events and activitiesMaintain general office supplies and technology inventory for all divisions of the organization.Assist Chief Program Officer or designee with special/time-sensitive projects throughout the year, including but not limited to: school year startup, student enrollment, and end of year closeout.Maintain accurate and timely data entry into Quick-books to meet weekly and monthly deadlines.Onboard new staff on technology, office, and emergency proceduresRegularly review scheduled meetings, evaluate priorities, and modify previous scheduled appointments. Update multiple calendars on multiple systems.



SEPHORA

• France
• Retail
• 700 & Above Employee

• Sale and Services Lead

  • 2021 - Nov 2022

  • Support all aspects of sales and service-related initiatives including paid services, events, classes, cash handling and training in the store• Ensuring the team is motivated to create a memorable experience for our customers• Using Sephora’s tools to measure KPIs and propose action plans to elevate client experience while understanding the store’s goals and opportunities and supporting the team to meet these goals• Coach Beauty Advisors when they engage clients about our loyalty programs. Supporting brand partners and managing the planning and execution of events, services and classes.• Effectively executing and implementing all company initiatives and weekly education programs in a timely manner• Supporting Store Success by monitoring and analyzing data, coaching the team, and making good and timely decisions to take the organization forward.• Managing Day to Day Store Operations and assisting the Store Director in executing operational initiatives and ensuring profitability and efficiency in the store



JCPenney

• United States
• Retail
• 700 & Above Employee

• SiJCP Operations Supervisor

  • 2018 - Mar 2020

  Merchandise/Operation Supervisor 2019-2020• Lead animation and merchandise updates, utilizing the Weekly Calendar, Vision Guide and Core StandardsGuide• Managing inventory for the stores, including stock ledger updates and inventory accuracy• Manage internal Ops technology for Sephora; ensure technology is working properly• Review sales and clients service goals to identify opportunity gaps• Provide coaching to enhance team’s ability to deliver memorable and lasting client experience• Contribute to the achievement of annual sales goals as well as BI, Credit, Basket Quality and Quantity.



Sephora Inside Jcpenney

• LEADER IN TRAINING

  • 2017 - 2018

  • Plan and implement brand strategies to achieve customer satisfaction• Offer beauty services to help clients develop their own application techniques• Assist customers in the selection of appropriate products• Customized Make Up application• Maintenance and replenishment of beauty products• Maintain product logs• Knowledge or and ability to refund items in the form of cash or credit• Responsible for accepting payments from customers purchasing products• Sanitation and general cleanup of work area



Sephora Inside Jcpenney

• Product Consultant

  • 2014 - 2016

  • Plan and implement brand strategies to achieve customer satisfaction• Offer beauty services to help clients develop their own application techniques• Assist customers in the selection of appropriate products• Customized Make Up application• Maintenance and replenishment of beauty products• Maintain product logs• Knowledge or and ability to refund items in the form of cash or credit• Responsible for accepting payments from customers purchasing products• Sanitation and general cleanup of work area



Grand Street Settlement

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Administrative Assistant Bookkeeper

  • 2013 - 2016

  • Responsible for daily accounting transactions entry• Prepared financial statements• Performed bank and account reconciliations• Produced monthly financial summaries and reports• Processed monthly payroll• Ensured compliance with all regulatory reporting requirements• Verifies purchase orders• Processed accounts payable invoices• Maintain fixed asset inventory • Responsible for daily accounting transactions entry• Prepared financial statements• Performed bank and account reconciliations• Produced monthly financial summaries and reports• Processed monthly payroll• Ensured compliance with all regulatory reporting requirements• Verifies purchase orders• Processed accounts payable invoices• Maintain fixed asset inventory