Experience

Premium Cabinets

• United States
• Wholesale
• 1 - 100 Employee

• Design Consultant

  • Sep 2023 - Present

  Helping homeowners like you design the kitchen of their dreams with high-quality, all-wood cabinets delivered directly to your home. Builders, contractors, and short-term rental owners welcome, too! Request more information here: https://premiumcabinets.com/austin Helping homeowners like you design the kitchen of their dreams with high-quality, all-wood cabinets delivered directly to your home. Builders, contractors, and short-term rental owners welcome, too! Request more information here: https://premiumcabinets.com/austin



Pagano Family

• Austin, Texas, United States

• Project Manager

  • Jan 2019 - Present

  Full-time project manager raising a child (now a pre-schooler), with all the joys and challenges that come with it. Full-time project manager raising a child (now a pre-schooler), with all the joys and challenges that come with it.



GateHouse Media

• United States
• Media Production
• 500 - 600 Employee

• Director of Digital Products

  • Aug 2015 - Dec 2018

  Responsible for supporting the development and implementation of GateHouse’s digital product suite, including desktop, mobile browser, and native application platforms. Led a project to rollout a redesigned website template used by hundreds of local news organizations. Responsible for supporting the development and implementation of GateHouse’s digital product suite, including desktop, mobile browser, and native application platforms. Led a project to rollout a redesigned website template used by hundreds of local news organizations.



Apptily

• Austin, Texas Area

• Director of Services

  • Jan 2014 - Jul 2015

  Build mobile web applications and responsive websites for events using a combination of hand-coding, mobile frameworks such as JQuery Mobile and Bootstrap, and an in-house content management system for the bulk creation of pages. Manage ongoing software development of the Apptily platform—from specification writing to final testing. Build mobile web applications and responsive websites for events using a combination of hand-coding, mobile frameworks such as JQuery Mobile and Bootstrap, and an in-house content management system for the bulk creation of pages. Manage ongoing software development of the Apptily platform—from specification writing to final testing.



Immediatag

• Director of Services & Support

  • Mar 2012 - Jan 2014

  Served as the voice of the customer within the company to shape the development of the startup’s mobile content management system. Designed the full-cycle customer experience/customer support process. Worked with customers to build mobile web applications on a services basis and provided training and assistance to do-it-yourself customers.

• Senior Customer Experience Consultant

  • Nov 2011 - Mar 2012

  Contracting with a mobile software startup to develop the company's first product and to design their full-cycle customer experience/customer support process.



AxiCom

• United Kingdom
• Public Relations and Communications Services
• 100 - 200 Employee

• Special Projects Consultant

  • Jun 2011 - Mar 2012

  Contracting with a leading technology public relations agency to support special projects for a Fortune 50 technology client. Contracting with a leading technology public relations agency to support special projects for a Fortune 50 technology client.



Autonomous Mind Consulting

• Web Designer

  • Jul 2009 - Mar 2011

  Participated in a variety of website projects, including initial design, redesign, and maintenance, as a freelance contractor. Provided proofreading and testing services for various website projects. Participated in a variety of website projects, including initial design, redesign, and maintenance, as a freelance contractor. Provided proofreading and testing services for various website projects.



Great Lakes Higher Education Corporation and Affiliates

• United States
• Financial Services
• 300 - 400 Employee

• Salesforce.com Administrator

  • May 2008 - Jul 2009

  Assumed role of Salesforce.com administrator in May 2008. Responsible for initial planning, implementation, and ongoing maintenance of Salesforce.com. Provided training and technical support for remote Marketing & Sales staff.

• Technical Writer

  • Jan 2006 - May 2008

  Led project to develop and then maintained a corporate-wide document management system/intranet for storing and exchanging thousands of internal and external publications built on Microsoft Windows SharePoint Services. Wrote a custom style sheet for SharePoint to reflect the corporate brand. Wrote, updated, and proofread technical manuals and online help systems.



CUNA Mutual Group

• United States
• Financial Services
• 700 & Above Employee

• Web Content Writer

  • Jan 2005 - Jan 2006

  Reviewed and recommended changes to website design prototypes. Led meetings and facilitated stakeholder review of website mock-ups. Wrote and edited website content. Performed content management for external-facing benefits website and part of the corporate intranet. Reviewed and recommended changes to website design prototypes. Led meetings and facilitated stakeholder review of website mock-ups. Wrote and edited website content. Performed content management for external-facing benefits website and part of the corporate intranet.