Experience

Modern Plant

• Ireland
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Sales Executive

  • oct. de 2021 - - actualidad



Ideal Standard International NV

• Belgium
• Manufacturing
• 700 & Above Employee

• Inside Sales Executive

  • oct. de 2020 - oct. de 2021



Spark New Zealand

• New Zealand
• Telecommunications
• 700 & Above Employee

• Customer Service Specialist

  • oct. de 2018 - jul. de 2020



Leading Edge NZ

• New Zealand
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Business Development Manager

  • jun. de 2016 - oct. de 2018

  Leading Edge is the largest nationwide sales channel partner for Spark New Zealand operating Spark Business Hubs, Retail Stores and Spark Digital market segments. In the Spark Business Hub Christchurch, I as BDM, lead my business portfolio along with my CSM to manage our clients full ICT needs, as well as acting upon new opportunities, to ensure they receive the service and support only we can deliver.- I work towards generating new business and building relationships with current and potential Spark Business customers. - Identifying opportunities, offering ICT solutions to businesses from various industries.- Full comprehensive usage of business softwares that include Office Outlook, Sales-force, ICMS and C.R.M. - Multi-tasking through prospecting, generating new leads, managing current accounts, closing business deals and most importantly building and maintinging strong relationships with customers and colleagues alike.

• Client Services Manager

  • may. de 2016 - jun. de 2016

  As one of Spark's largest dealer channels I look after a defined local business portfolio along with my BDM partner. Together we manage our clients full ICT needs, as well as acting upon new opportunities, to ensure they receive the service and support only we can deliver.Helping transform the way in which local businesses manage their mobility and IT needs, taking control and ownership in the service support space, whilst identifying and acting upon up-selling opportunities, and offering insight on new products and services that align to my clients' business priorities.I deliver solutions to often difficult, and complex, telecommunications issues around plans, rates, phone features and capabilities of products. I clearly and regularly communicate with my clients, keeping them informed and up to date on issues they may be experiencing.I work with CRM, ICMS and other telecommunications systems, to get the job done and really believe in our Brand, but my real passion is people.

• Customer Resolutions Specialist

  • oct. de 2013 - may. de 2016

  Ensure excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner. Serve as liaison between customer support team, management and customer to improve customer service and business productivity. Analyze escalated customer complaints and provide appropriate corrective resolutions and actions. Assist directly or route customers to the appropriate personnel for assistance. Ensure customer satisfaction by meeting customer needs in courteous and timely manner. Track, follow-up and resolve customer’s outstanding issues in a timely fashion. Develop customer service relations in order to provide outstanding service. Prepare documentation and reports on routine customer correspondence for future reference purpose. Assist in training peers on improving customer support service. Develop and maintain in-depth product knowledge. Feedback customer's comments/experiences about the company’s service so as to obtain training/development opportunities for frontline staff by communicating customer feedback to management and marketing teams in order to develop processes for better serving customers moving forward. Team and Management meetings and reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends



Jaks 2007 Ltd, t/a Jaks

• Company Owner/Operator

  • abr. de 2007 - sept. de 2013

  I established a business, developing it into a profitable up-market fashion destination with loyal cliental. Sourced and secured stock of a number of well-known brands. Created, planned and managed events including seasonal fashion shows, in-house workshops, competitions andpromotions. Hired and mentored a small, friendly, successful team of staff. Managed all facets within the business. Liaised with accountant in preparation of financial reports - projected cash flow, PAYE, budgeting etc. Developed and maintained positive relationships with suppliers and customers. Managed and supported staff - performance, development and training. Created and delivered competitions, promotions and displays. Maintained up to date Facebook page with promotional videos and daily posts. Sold the store as a highly-reputed, profitable business.



Ray White Real Estate

• Australia
• Real Estate
• 1 - 100 Employee

• Licensed Real Estate Agent

  • may. de 2005 - mar. de 2007