Experience

AB World Foods Ltd

• United Kingdom
• Food & Beverages
• 200 - 300 Employee

• Customer Service Coordinator

  • Jan 2018 - Present



Fresh Start Waste Services

• United Kingdom
• Environmental Services
• 1 - 100 Employee

• Customer Service & Sales Co-Ordinator

  • May 2016 - Dec 2017

  A waste management company operating within trade, industrial and commercial sectors. • Acting as an initial point of contact for both existing and potential customers, ensuring that all possible leads are properly delegated to the correct department whilst also maintaining a healthy and prosperous working relationship with current partners to ensure their repeated custom • Taking overall responsibility for all general enquiries, submitted via e-mail and telephone calls • Responsible for the account management of key partners, dealing with them directly to ensure that both their basic and bespoke needs are catered for on both a regular and ad-hoc basis • Liaising with the sales consultants and brokers regarding new and existing customers’ waste management needs • Updating new and existing customers schedules with deliveries and removals • Liaising with company drivers and informing customers of any service issues • Monitoring driver’s PDA and tracking via Scania management • Maintain precise database management using the Sage payment system • Completing credit checks on potential customers • Generating monthly financial and performance-based reports for use internally and selected external partners • Working daily with Microsoft Word, Excel and Outlook, internet and various company databases Show less



Serco Group plc / ADR

• Bolton, England, United Kingdom

• Finance Clerical Case Officer

  • Jan 2015 - May 2016

  A large corporation that deals with outsourcing work to contract. Over the past 7 years working on a contract for ‘The Child Support Agency’ Responsibilities: • Dealing with complex cases everyday, from complaints cases, enforcement cases, trace cases, change of circumstances and special welfare cases • Debt negotiating, issuing refunds and taking card payments • Completing credit checks • Writing professional letters to customers, employers and other organisations we deal with • Working daily with Microsoft word/excel and outlook, internet, various company databases including investigation systems for personal traces etc • Dealing with customers over the telephone including irate and special welfare calls • Data protection : ensuring that the utmost respect to the clients security is maintained • Liaising with other organisations such as, Job Centre Plus, Enforcement and solicitors • Working under pressure and keeping to timescales in order to hit set targets Show less



General Medical Council

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Investigations Officer

  • Sep 2014 - Jan 2015

  An independent organisation that helps to protect patients and improve medical education and practice across the UK. Responsibilities: • Investigating Doctors ‘Fitness to Practice’ • Liaising with Doctors, medical directors, various NHS bodies and vulnerable patients • Requesting information which could also be seen as sensitive such as medical records, gathering evidence which may include photographs, medication types and amounts, letters and other various information to build a case • Sending cases where required to Medical Practitioners Tribunal Service • Dealing with outbound and incoming telephone queries • Writing professional letters to all parties involved in a ‘Fitness to Practice’ investigation • Data protection : ensuring that the utmost respect to the clients security is maintained • Working daily with Microsoft word/excel and outlook, internet and various company databases Show less



Serco Group Plc

• Bolton, England, United Kingdom

• Finance Clerical Case Officer

  • Feb 2007 - Sep 2014

  A large corporation that deals with outsourcing work to contract. Over the past 7 years working on a contract for ‘The Child Support Agency’ Responsibilities: • Dealing with complex cases everyday, from complaints cases, enforcement cases, trace cases, change of circumstances and special welfare cases • Debt negotiating, issuing refunds and taking card payments • Completing credit checks • Writing professional letters to customers, employers and other organisations we deal with • Working daily with Microsoft word/excel and outlook, internet, various company databases including investigation systems for personal traces etc • Dealing with customers over the telephone including irate and special welfare calls • Data protection : ensuring that the utmost respect to the clients security is maintained • Liaising with other organisations such as, Job Centre Plus, Enforcement and solicitors • Working under pressure and keeping to timescales in order to hit set targets Show less



Optimum Conservatory Roofing

• Bolton, England, United Kingdom

• Quality Control Specialist

  • Aug 2002 - Feb 2007

  A small conservatory roofing company based in Bolton. Responsibilities: • Stock taking and placing orders • Creating drawings of conservatories using ‘CAD’ • Ensuring all products were packaged and dispatched to the companies high standards • Face to face meetings with clients and potential clients about the products, designs, colours etc • Working daily with Microsoft word/excel, outlook & internet A small conservatory roofing company based in Bolton. Responsibilities: • Stock taking and placing orders • Creating drawings of conservatories using ‘CAD’ • Ensuring all products were packaged and dispatched to the companies high standards • Face to face meetings with clients and potential clients about the products, designs, colours etc • Working daily with Microsoft word/excel, outlook & internet