Experience

Trotec Laser Polska

• Poland
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Sales Manager

  • Jul 2021 - Present

  Managing the sales team and sales support teamControlling the sales pipeline, maximizing the closing ratioCreating and verifying sales plans, acquiring new sales opportunities (lead - opportunities)Building relationships with the existing and new customers, including customer service from the industrial marketMonitoring the market and market share analysisEmployee training and coaching

• Kierownik ds. wsparcia sprzedaży i marketingu

  • Nov 2011 - Jul 2021



Trodat Polska Sp. z o.o.

• Poland
• Business Supplies & Equipment
• 1 - 100 Employee

• Kierownik ds. wsparcia sprzedaży

  • Jun 2017 - Sep 2021

  • coordination of sales and marketing support;• customer support with technical knowledge of laser machines and consumables;• support of telemarketing campaigns;• management of CRM database;• building and maintaining relationships with customers;

• Marketing& Sales Specialist of Trotec laser systems

  • Nov 2011 - Sep 2021

  sales support of Trotec laser systems for engraving, cutting and markingwebsite coordination, translations, updatemanagement of marketing campaignspreparation of marketing materialsmarketing activities (www, social media, newsletter, trade shows, advertisement)management of CRM databasebuilding and maintaining relationships with customerstelemarketing and Cold calling



Euroces

• Wroclaw

• Customer Service Manager

  • Jan 2004 - Dec 2008

  • Call Centre- the management of team and organization, recruitment; • Responsibility of monitor service- units from Poland and other Baltic countries; • Coordination of the introductions of new product or brand in service- from warranty conditions side • Close cooperation with service department – control of repair process in IT system; • Reporting to the manufacturer of all repaired units • Call Centre- the management of team and organization, recruitment; • Responsibility of monitor service- units from Poland and other Baltic countries; • Coordination of the introductions of new product or brand in service- from warranty conditions side • Close cooperation with service department – control of repair process in IT system; • Reporting to the manufacturer of all repaired units



iiyama Polska Sp. z o.o.

• Wrocław

• Customer Service Specialist

  • Jan 2001 - Dec 2004

  • Coordinate the office administration; • product information call center Sales of monitors; • Responsibility and coordination of monitor service. • warehouse logistic and orders coordination • Coordinate the office administration; • product information call center Sales of monitors; • Responsibility and coordination of monitor service. • warehouse logistic and orders coordination



Truck and Bus Service sp. z o.o. (Volvo Truck and Buses Service)

• Długołęka / Wrocław

• Customer Service Specialist

  • May 1999 - Sep 2000

  • Accept the repair order from customers; Responsible of correct repair process (used spare parts, repair description by mechanic, invoices) • Payment vindication. • Volvo Construction service- prepare the order of outgoing service, prepare the invoice and warranty claim of repairs, spare parts sales; • Accept the repair order from customers; Responsible of correct repair process (used spare parts, repair description by mechanic, invoices) • Payment vindication. • Volvo Construction service- prepare the order of outgoing service, prepare the invoice and warranty claim of repairs, spare parts sales;