Experience

Livi UK

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Senior Medical Operations PCN Lead

  • Nov 2022 - Present

• Medical Operations Administrator - GP Support

  • Jan 2022 - Present

  • Supporting GPs in their day-to-day work in the most effective way possible• Booking patients into appointment books so they are easy to locate for the GPs, ensuring this is done accurately and within a timely manner• Ensuring our GPs have the best experience working with Livi• Working as the bridge between the GPs and other teams within the business• Keeping the appointment schedule running like a clockwork• Proactively managing any issues that occur on the service (including, but not limited to, delays, IT issues, clinician resource gaps etc.)• Troubleshooting and resolving issues for clinicians on the service (e.g. issues with their PC, printer issues, clinical system issues, issues with GP logins etc.)• Liaising with external and internal stakeholders to effectively resolve any outstanding issues reported by clinicians• Providing clear and detailed summaries and handovers regarding how the service is performing (noting any issues, delays, GP resourcing gaps, ongoing tech issues affecting the service) Show less

• Medical Operations Administrator - Patient Support

  • May 2021 - Dec 2021

  • Answering emails and calls from patients in an accurate and friendly manner• Quickly finding resolutions to patient queries • Supporting patients through sign up on the Livi app and using the app• Being the voice of the customer and feeding back recurring problems to help make the patient experience first-class• Providing exceptional levels of customer service• Adhering to all SLAs/KPIs on the support service including CSAT scores, average handling time (AHT), one-touch tickets etc.• Managing the resolution of complex customer complaints/issues, escalating where appropriate Show less



The Grocery Cafe

• United Kingdom
• Business Consulting and Services

• Barista Supervisor

  • Nov 2018 - Sep 2020

  • Providing exceptional customer service to meet business needs and deliverables • Managing stock and orders to ensure smooth operations • Providing feedback on stock availability for operations forecasting • Searching for new suppliers and creating business strategies to attract and maintain customers • Vendor management • Daily and monthly reconciliation of business account • Support and collaboration with Finance department with monthly reconciliation enquiries • Training new and existing staff • Team management, being assertive and ensuring direct reports deliver on customer requirements efficiently • Key contact for customer feedback on products and level of customer service, and managed friendly and productive communications with customers • Investigating client’s needs, followed up on customer feedback, and improved quality of service • Upselling and promoting products Show less



GTravel

• Travel Arrangements

• Translator

  • Jan 2018 - Oct 2018

  • Translating various documents between English, Russian and Polish languages, and ensured the converted versions represented the same meaning as original • Communicating with foreign business partners in English and Russian, and described their agenda to senior management in native language for taking strategic business decisions • Translating various documents between English, Russian and Polish languages, and ensured the converted versions represented the same meaning as original • Communicating with foreign business partners in English and Russian, and described their agenda to senior management in native language for taking strategic business decisions



Coco di Mama

• United Kingdom
• Restaurants
• 1 - 100 Employee

• Barista

  • May 2018 - Sep 2018

  • Providing exceptional customer service to meet business needs and deliverables • Managing stock and orders to ensure smooth operations • Preparing specialty coffee beverages • Upselling and promoting products • Providing exceptional customer service to meet business needs and deliverables • Managing stock and orders to ensure smooth operations • Preparing specialty coffee beverages • Upselling and promoting products



RedBerry

• Georgia
• Luxury Goods & Jewelry

• Office Manager

  • Dec 2015 - Dec 2017

  • Welcoming visitors, dealt with daily correspondence via email, phone and social media platforms • Managing overall operations, including assigning daily tasks, monitoring activities and guiding in performing responsibilities to ensure seamless workflow • Key point of contact for stakeholders enquiries and requests (customers, staff, management and suppliers) • Ensuring staff availability at all times during customer hours by devising staff rotas to meet clients’ needs • Performing full administration work (invoice management, parcel dispatch, sorting out post, ensure office stationery and art supplies are in stock) • Vendor management with suppliers (managing orders, negotiation about prices and quantities) • Supervising work environment to adhere to the highest health and safety standards • Promoting company through ad campaigns on social media platforms (Facebook, Instagram) • Organising charity events Show less