Experience

User Interviews

• United States
• Research
• 1 - 100 Employee

• Enterprise Customer Success Manager

  • Dec 2022 - Present

• Customer Success Manager

  • Feb 2022 - Dec 2022

  - Led product onboarding sessions with SMB and Emerging customer segments. - Established relationships with clients by anticipating needs and requirements and identifying best offerings to promote positive outcomes.- Partnered with clients to cultivate and implement strategic processes, offering vital tools to promote success.- Enhanced designs and product implementations by conveying feedback from customers and personal experience.



N3

• United States
• IT Services and IT Consulting
• 400 - 500 Employee

• Sales Manager, Microsoft Azure Customer Success

  • Mar 2019 - Feb 2022

  Daily Responsibilities: - Coach team towards daily/monthly sales goals.- Manage a global team of 20-30 CSMs that engage and grow current Microsoft Azure customers.- Use Dynamics CRM to manage CSM portfolios and check for quality.- Lead 1on1 portfolio reviews with each CSM monthly.- Utilize Microsoft Excel to track team progress.- Build and share reports on Excel and Power BI.- Conduct inside sales and customer success training across multiple Microsoft products.- Interview, hire and train new team members as needed- Provide continuous employee development and improvement.- Foster a sense of team among a group of highly competitive people Show less

• Team Lead, Microsoft Azure Customer Success

  • Oct 2018 - Mar 2019

  Assisted sales management in creating a new training process for the CSM campaign. Helped with onboarding of new team members, while jugging own responsibilities (ex. leading weekly 1:1s with 9 CSMs, and planning upcoming FY and quarterly sales approaches).

• Microsoft Azure, Customer Success Manager

  • Oct 2017 - Mar 2019

  Contracted by Microsoft as a third-party vendor to manage 100-150 existing Microsoft Azure pay-as-you-go accounts. Continuously met key performance indicators (KPIs) by communicating with customers and educating them on Azure services.



Buffalo Wild Wings

• United States
• Restaurants
• 700 & Above Employee

• Server/Trainer

  • Jan 2016 - Apr 2018



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Disney College Program Intern

  • Aug 2015 - Jan 2016