Experience

Manhattan Mini Storage

• United States
• Real Estate
• 1 - 100 Employee

• (Remote) Customer Service Supervisor

  • Jan 2022 - Present

  • Assisted staff with resolving complex customer issues and implementing targeted solutions. • Cross trained in multiple departments to process customer service requests via phone support, email support or live chat • Documented customer correspondence in CRM to track requests, problems and solutions. • Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services • Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools • Assisted customers by providing confirmations, answering questions and offering general information Show less



Ryan Chelsea-Clinton Community Health Center

• Data Entry/Account Administrative Representative

  • Nov 2019 - Nov 2021

  • Performed administrative tasks and assisted in executing business solutions • Successfully entered data into company database and validated the accuracy of valuable company information • Used and analyzed data from automated information aggregators to update the database • Generated data reports, enter company findings into the database and perform backups • Supported data entry across departments as requested, switching promptly to new projects. • Performed administrative tasks and assisted in executing business solutions • Successfully entered data into company database and validated the accuracy of valuable company information • Used and analyzed data from automated information aggregators to update the database • Generated data reports, enter company findings into the database and perform backups • Supported data entry across departments as requested, switching promptly to new projects.



Cabana Beach Bar and Restaurant

• Customer Service Representative

  • Apr 2017 - Sep 2019

  • Delivered effective and educational customer service by explaining our related benefits and responding to customer inquiries and concerns via phone support and email support • Documented necessary information, such as call notes, customer's change of details, and other pertinent information • Prioritized a positive customer experience through appealing to the human needs of customers, utilizing active listening and effective problem solving, while consistently treating customers with a high level of respect • Met and exceeded quality and productivity goals and complied with all regulatory requirements. • Navigated CRM computer systems and applications to service customers • Managed production related activities, such as complaints and escalations Show less