Experience

Tasks maintenance and cleaning

• United Arab Emirates
• Facilities Services
• 1 - 100 Employee

• Operations Director

  • Feb 2018 - Present

  Business development cum Operations Manager- Contacting potential clients and arranging meetings- Increasing the value of current customers while attracting new ones- Finding and developing new markets and improving sales- Developing quotes & proposals for Clients- Developing goals to my team and ensuring that they are met- Build new long-term relationships with existing and new customers- Operations- Day to day operations- Recruit, train and supervise staff (office & on field staff)- Find ways to increase quality of customer service- Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees- Review and approve all operational invoices and ensure they are submitted for payment- Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints



Al Noobi group of companies

• Airlines and Aviation
• 1 - 100 Employee

• Operations Manager

  • 2015 - Feb 2018

  Operations Manager of the contracting company (2015-2017)- Managing day to day operations- Work closely with GM and management team to set and/or implement policies, procedures and systems and to follow through with implementation.- Develop and implement project execution strategy, ensure the implementation of quality control standards and cost control on project for on time completion. - Supervise monitor and report Project progress throughout the project cycle to ensure on time completion. - lead Project Progress Meetings and coordinate with other departments.- Coordinate with clients, consultants, sub-contractors.- Review and approve all operational invoices and ensure they are submitted for paymentHead office General Manager (2018)- Oversee day-to-day operations- Maintain budgets and optimize expenses- Set policies and processes- Ensure employees work productively and develop professionally- Oversee recruitment and training of new employees- Evaluate and improve operations and financial performance- Builds company image by collaborating with customers, government, community organizations, and employees; and enforcing ethical business practices.- Sorting out staff requests and complaints- Worked in close with the HR- managing and monitoring the payrolls, staff leave, cancellation, renewal…etc.