Internal Communications Director

• Oct 2021 - Present

Internal Communications Director Internal Communications Director

Head of Internal Communications - Change, B2B & CTIO

• May 2020 - Oct 2021

After a promotion this role encompasses the head of communications role for B2B along with CTIO and Liberty Global/Virgin Media wide change communications. Key responsibilities: • Communications lead for Virgin Media 02 joint venture, leading on Internal, External and CSR for the pre-merger integration team • Providing dedicated, expert, proactive internal communications support and advice to the Chief Technology and Innovation Officer, Managing Director(s) B2B– managing the BAU communications agenda for these areas and spearheading campaigns from these areas across the business • Leading a team of managers and execs to deliver a range of leadership, strategic and BAU communications to serve employees within B2B and CTIO • Developing a clear process and methodology for change and crisis communications • Squad leader for High Performing Teams and Clear and Effective Change • Acting as deputy for Director or Internal communications working directly with CEO Achievements: • Launching and embedding a new operating model across Internal Communications team using agile methodology to change ways of working, standing up strategic squads and task forces to deliver key strategic set pieces outside of functional teams.

Head Of Communications

• Dec 2015 - May 2020

Reporting to Executive Director of Corporate Affairs, partnering the VMB Managing Director. This role is responsible for creating, leading and executing a people centric and robust Internal Communications and Engagement strategy focused on achieving business growth. Key responsibilities: • Partnering the Managing Director of VMB and his Senior Leadership Team, Corporate Affairs and Virgin Management • Turning the VMB strategy into compelling stories that our people can understand, believe and buy into • Creating a line-of-sight where everyone can see how their job and role contributes to our overall success • Providing thought leadership on people engagement activities and action plans • Implementing channels that drive different conversations & build understanding, collaboration and pride • Leading our reward and recognition and incentive schemes ensuring we are consistently raising the bar and linking with our people strategy • End to end event management of key leadership conferences, recognition events and PR activities • Implementation of our digital cultural change programme "More Best Days" • Developing always on listening strategy to ensure our a culture of continuous feedback and dialogue • Researching internal audience personas for targeted comms and engagement activities • Leveraging our networks and systems to provide meaningful insight Achievements • 40 % increase in nominations for reward and recognition scheme • Creating a culture of peer to peer feedback • Raising the bar on our cultural change programme by launching a digital space

Culture and Inclusion Manager

• Mar 2014 - Dec 2015

Reporting to the Head of Inclusion & Diversity, this role assesses the current business people plans to facilitate the design and implementation of projects and campaigns which are focused on driving growth and taking our people on the journey. Working in a global landscape.Key responsibilities:• Partnering the People Leadership Team, People Partners, Corporate Affairs, Liberty Global and Virgin Management• End to end project management and delivery of global engagement survey Zoom• Lead thought leadership on latest trends on culture and engagement• Sharing best practice on engagement, internal communications and recognition programmes to shape and lead on future global Liberty Global people plans• Design and delivery of central engagement campaigns business wide • Real time engagement measurement tools and insight• Analyses of how culture impacts/drives performance in Virgin Media• Using social collaboration to create meaningful collateral to bring our values to life and encourage story telling• Innovation programme Manager for Spark global platform• Design, develop and deploy internal communications plans • Leveraging our employee voice as part of our central listening strategy• Accountable for the delivery of the Virgin Media inclusion roadmap• Steer co member for EVP development and excecutionAchievements• Successful transition to a new engagement methodology and Global landscape • Achieved record completion rate of 84 %, + 5% increase in engagement index • Best Employer UK accreditation• Special recognition from global HRD community leaders for Zoom communications and engagement strategy

Talent and Development Business Partner

• Oct 2012 - Mar 2014

Partnering with the Operations, Engineering, Technology and People teams to analyse issues or opportunities in order to identify and understand training needs.Budget responsibility of £900k.Key responsibilities:• Support the design and implementation of the People strategy by influencing the operational Training & Development agenda • Influence and support senior leaders within key divisions of the business• Manage the development and implementation of Training and Development initiatives • Coach business managers and leaders to improve their capability• Act as a critical partner to senior management, balancing support and challenge, to encourage a learning environment and to keep training and development on the agenda• End to end project management of the training Plan for Operations, Engineering and Technology• Analyses MI to determine areas requiring action and makes recommendations• Evaluate learning impact to ensure objectives are met and demonstrates ROI• Promote and champion self-directed learning and blended learning solutions• Continuously explored alternative ways of learning such as social collaborative technologyAchievements• Partnering at Exec Director Level to deliver a complete Learning and development strategy to support delivery of Operations strategic & commercial priorities• Presented with ‘Virgin of the year’ award from Divisional Exec director for impact in short duration

Training and Development Officer

• Mar 2010 - Oct 2012

Responsible for the Learning and Development function, supporting 500+ stakeholders, partnering at both a European and local Managing Director level. Key responsibilities: • Management and Leadership development and coaching • Creation and implementation of talent management process • Design deliver and evaluate blended learning solutions • Design and roll out a competency based, performance management process linked to salary review • Strategy and value proposition creation and mobilisation • Cultural change management programme implementation • Internal communications planning and implementation • Steering group member for the prestigious Highways Agency Roads Academy behavioral change programme Achievements • Recognition from the Highways Agency for my role in leading the Roads Academy behavioral change programme • Partnering with the Managing Director to lead on strategy creation and execution and design and delivery of new performance management process linked to salary

Head of Employee and Business Development

• Jul 2009 - Mar 2011

 Accountable for Learning and Development, Internal Communications and Continuous Improvement, supporting 500+ stakeholders, partnering at MD level:Key responsibilities: • Creation of revenue generating “training school” to deliver critical and legislative electrical training in house and for our customers and suppliers• Introduction and delivery of training strategy with yearly targets and priorities• Partnering with Managers & Directors to identify training needs• Creation of Internal communications and tone of voice, translating technical wins and product and industry news into everyday language• Management of all process mapping & procedure change company wide• Internal auditing of processes• End to end project management of major software upgrade• Implementing lean step change events across the company• Managing corporate and in-house events

Training Manager

• Jul 2007 - Jul 2009

Account Manager

• Feb 2006 - Jun 2007

Customer Service

• Jun 2003 - Jun 2007