Lead Academic Advisor

• Oct 2019 - Present

Student Engagement Coordinator

• Apr 2013 - Oct 2019

• Responsible for providing excellent customer service in recruiting and retention and building long-lasting, positive relationships with prospective and enrolled students in support of Colorado State University Online.• Conduct follow-up contact for perspective, new and continuing students to assess their progress toward their educational goals, and explain and connect students with appropriate university resources.• Provide students with insight and solutions related to success strategies and best practices to help them persist through their coursework, & guide their navigation through to graduation.• Develop and deliver orientation-related presentations, student transition and persistence-themed workshops and tools geared toward CSU Online students, and other communications, strategies and tools designed to facilitate online student success.• Utilize the Customer Relationship Management(CRM) system to collect and utilize student information, devise, implement, and monitor, reports and assessment within the CRM and other information systems; including Ariesweb.• Create strong working relationships in collaboration with colleagues and other CSU departments to create supportive structures for student success.• Advocate for student success and student needs, keep informed of changes in policies and requirements for a range of degree and certificate programs, take an active role in coaching students toward success, and demonstrate sensitivity to a range of diverse student needs.• Manage daily student-oriented communication strategies, including development, coordination and implementation and monitoring of new and continuing student documents, support tools and additional services utilized by CSU Online in support of student success. Show less

Accommodations Counselor

• 2006 - 2013

• Contributed to the overall functioning of the office as it relates to accommodating and advocating for student-users with cognitive (learning), physical, or psychiatric disabilities in a university environment. • Conducted initial intake of educational needs and goals for accommodation and coordinated services and reasonable academic accommodations. • Communicated to students and faculty about University policies, programs, services, and resources. • Provided information and technical assistance to faculty and staff. • Provided supplemental advising on issues such as course selection, progress toward graduation, and career decisions. • Mentored and guided students with identifying individual talents and strengths to promote self-efficacy and intrinsic motivation, generate capacity for problem-solving and develop a wider repertoire of success strategies and coping skills. • Assisted students in developing, adhering and/or reassessing academic goals and plans. • Served as a liaison between the university and the individual student to ensure equal access and compliance with the Americans with Disability Act and Section 504 of the Rehabilitation Act. • Provided referrals to appropriate support services and resources on campus and with various agencies in the community, as necessary. • Collaborated with other departments, programs, staff members and faculty to plan or coordinate program, services, resources and student staff training. • Created, maintained and secured confidential student files, records, and database. • Supervised, trained and mentored student work-study staff, including Social Work Intern students. • Participated in college committee activities for strategic planning, diversity curriculum development, and University symposiums. • Assessed and evaluated the effectiveness of program and accommodations for promoting knowledge, skill acquisition, and retention. Show less