Experience

Hilton Worldwide

• India
• Hospitality
• 300 - 400 Employee

• Acting Commercial Director

  • Dec 2020 - Present



Hilton

• United States
• Hospitality
• 700 & Above Employee

• Director of Operations

  • Jul 2015 - Oct 2021

  Interim General Manager at Doubletree by Hilton Oradea, Romania (January 2017 until March 2017)Quality management and controlGuest service enhancements with focus on guest loyalty Managing a large operation including the culinary team & F&B, Maintenance, Front Office and Housekeeping Managing hotel operations in the absence of the General Manager Crisis Management Complaint handling Target setting and incentive schemes FF&E planning for all Operational departments Maintaining and establishing standard operational procedures All finance/HR related aspects such as cost management/control, recruitment, Performance reviews etc.Talent development Being part of tendering processes Project management i.e. Restaurant/Excecutive Lounge refurbishment, Internet upgrade, water pressure system exchange etc. Show less

• Director of Rooms

  • Aug 2013 - Jun 2015

  Responsible for:Managing a large operation including Front Office, Transport, Housekeeping and the Airport Lounge in MaleVehicle/boat maintenance and management of the hotels transport department (2 vehicles, 16 buggies, 13 boats and an average of 10 flights per day)Complaint handling Coordination of VIP requirements including royal families, CEO’s, cabinet ministers, celebrities etc.Target setting and incentive schemes Budgeting/FF&E for rooms division Maintaining and establishing standard operational procedures All finance/HR related aspects such as cost management/control, recruitment, Performance reviews etc.Establishing/maintaining a highly motivated international team of 200 team membersManaging projects such as Lobby and Conrad Lounge upgradePPM schedule Managing the critical path during resort closure/re opening Show less



Hilton

• United States
• Hospitality
• 700 & Above Employee

• Cluster Operations Manager

  • Sep 2012 - May 2013

  Responsible for: Cost management and controlEstablishing job descriptions for operational departments Maintaining and establishing standard operational procedures Vehicle maintenance and guest/management transfer coordination Departmental recruitment Target setting and incentive schemesComplaint handling Coordinating QA visitsLeading SALT and Operations meetings Ensuring the smooth running of the operations Performance/progress reviews

• Front Office Manager

  • Nov 2010 - Aug 2012

  Responsible for:Cost management and controlScheduling and front office payroll Full operation of Front Office, team transport and security Maintaining and establishing standard operational procedures Vehicle maintenance Departmental recruitment Target setting and incentive schemesComplaint handling Managing hotel operations in the absence of General Manager and taking operational decisions on his behalf Team training and development Performance/progress reviews Duty Manager responsibilities Show less

• Front Office Manager

  • Jan 2009 - Oct 2010

  Responsible for:Cost management and controlScheduling and Front Office payroll Full operation of Front OfficeDepartmental recruitment Target setting and incentive schemesComplaint handling Team training and development Performance/progress reviews Duty Manager responsibilities

• Assistant Front Office Manager

  • May 2008 - Dec 2008

  Responsible for: The smooth running/operation of Front Office Monitoring/training/enforcing Health and Safety proceduresDuty Manager responsibilities Setting/monitoring balance scorecard targets/progress Payroll management Team training and development Implementing/monitoring standard operational procedures Night Audit duties Petty cash management Monitoring check in/out efficiency SOP/SALT champion for the Hotel



Hilton

• United States
• Hospitality
• 700 & Above Employee

• Front Office Supervisor/Manager on Duty

  • Sep 2007 - Mar 2008

  Responsible for: Inquiery/complaint handlingEnsuring the smooth running of daily shifts Assisting arriving/departing guests Guest relations/ concierge duties Cash float handling Night audit duties Conducting reservation quality control checks Guest correspondence Team training

• Guest Service Agent, Internal Operator and Night Auditor

  • Oct 2006 - Aug 2007

  Responsible for: Check in and out experience Concierge/guest relation duties Telephone handling Reservation taking and quality control checks Cash float handlingGuest complaint handling Out bookings