Experience

IT Outsource Ltd

• Cayman Islands
• Information Technology & Services
• 1 - 100 Employee

• Finance & Operations Assistant

  • May 2021 - Present

  Responsible for the logistics and the processes around goods receivable and the delivery ofgoods via various couriers or freight forwarders, along with handling any local customs and dutiespayments.Create sales orders and client invoices. Bank and vendor reconciliations and other accounting processes used by the Company that arepart of the QuickBooks application. Responsible for the logistics and the processes around goods receivable and the delivery ofgoods via various couriers or freight forwarders, along with handling any local customs and dutiespayments.Create sales orders and client invoices. Bank and vendor reconciliations and other accounting processes used by the Company that arepart of the QuickBooks application.



Mail Boxes Etc. Cayman Islands

• Center Manager

  • Mar 2017 - May 2021

  Co-ordinate In-Center Sales Incentive program to ensure the center's growth and profitability goals are met.Develop an effective team that demonstrates the highest standard of excellence in customer service support and sales.Manage and oversee all aspects of recruitment, training and payroll in accordance with company policy and local laws.Establish and implement a Marketing/ Sales Plan.Conduct sales meetings with staff.Develop advertising, donations and public relations budgets.Monitor actual results, explain variances and take corrective action to ensure plans are met.Manage overall controllable expenses for the operations, human resources, sales and marketing to ensure maximum contribution to the profitability of the center.Develop and implement strategies to maximize new and existing account relationships.Develop, document and maintain current all standard operating procedures.Oversee inventory control, ordering, stock and vendor relationships.Maintain an inviting center that is always immaculate in appearance, clean, well-supplied and consistently delivers on its service promise.Participate in community events and activities, cultivate business relationships and promote the image and services/products of the center.

• Team Leader

  • Feb 2016 - Feb 2017

  Ensure that procedures and deadlines for air and ocean shipment clearances are followedAssist customers when and as required.Accurately log all customer issues and ensure they are solved without any delay.Ensure that customers are charged accurate shipping, duties, and other fees.Control general workflow to ensure the processes are being followed.Assist with the development of new and improved procedures as needed.Management of new projects.Assist with training of all customer-facing sales and service associates to make sure the company assists customers with queries, focusing on excellent customer service.Monitor sales and service activity and identify areas for additional training.

• Customer Service Sales Associate

  • Nov 2015 - Jan 2016

  Follow procedures and deadlines for air and ocean shipment clearances.Assist customers over the phone, via email and in face to face interactions.Resolve customer complaints.Prepare the manifest for incoming shipments.Arrange paperwork and declarations for Customs.



Bayer

• Chemical Manufacturing
• 700 & Above Employee

• Sales Administrator

  • Jan 2012 - Oct 2015

  Respond to sales ordersProduce invoicesAnalyze product availabilityEnsure that products are within the distributors sales forecast before sending productBuild and maintain strong relationships throughout clients in Argentina that will contribute to the profitable growth of the companyBe the liaison between warehouse and consigneeTake charge of client service issues through to the point of resolutionRespond promptly to various kinds of shipment and sales issues between customers and sellersEnsure a smooth and strong communication across all departments by working closely with sales, marketing, credits, controlling, barter and the clientTrack product orders and provide customers with updates on product delivery status

• Logistics Officer

  • Jan 2010 - Dec 2011

  Inventory ControlTake charge of client service issues through to the point of resolutionPreparation of purchase ordersProcess consignment inventory ordersBe the liaison between warehouse and consigneeLiaise with distributors