Karin Jacobson

IT Business Analyst at NCH Software
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Contact Information
us****@****om
(386) 825-5501
Location
US
Languages
  • German -
Skills

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Credentials

  • ITIL Certification
    Cerner Corporation

Experience

  • NCH Software
    • United States
    • Software Development
    • 1 - 100 Employee
    • IT Business Analyst
      • Feb 2015 - Present

      IT reporting analyst. Responsible for updating sales, forecasting and income metrics and creating quarterly financial reports using Microsoft Excel. Managing inventory, updating accounts in accounting software. Documenting processes and providing improvements where necessary. IT reporting analyst. Responsible for updating sales, forecasting and income metrics and creating quarterly financial reports using Microsoft Excel. Managing inventory, updating accounts in accounting software. Documenting processes and providing improvements where necessary.

  • SafeSplash Swim Schools
    • United States
    • Wellness and Fitness Services
    • 100 - 200 Employee
    • Process Analyst
      • Nov 2014 - Jan 2015

      Contract Work. Organize filing system and provide document support for Human Resource and Accounting Department. Made recommendations on process improvements. Contract Work. Organize filing system and provide document support for Human Resource and Accounting Department. Made recommendations on process improvements.

  • Cerner Corporation
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Business System Analyst/Process Architect
      • Jan 2005 - May 2007

      Incorporated ITIL standards to Configuration, Change, Problem and Incident management processes. Primary responsibility is managing the Configuration Items at the Cerner Data Center (Mainframes, servers and data stored at data center). Documented process flows, unit responsibilities, training documents and process diagrams. Created process flows that cross multiple units to determine bottlenecks in efficiency and made recommendations to management on improvements. Incorporated ITIL standards to Configuration, Change, Problem and Incident management processes. Primary responsibility is managing the Configuration Items at the Cerner Data Center (Mainframes, servers and data stored at data center). Documented process flows, unit responsibilities, training documents and process diagrams. Created process flows that cross multiple units to determine bottlenecks in efficiency and made recommendations to management on improvements.

  • GSA
    • Government Administration
    • 700 & Above Employee
    • Project Manager
      • 2004 - 2005

      Managed IT procurement projects for Air Force bases around the US. Managed IT procurement projects for Air Force bases around the US.

  • Sprint
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Business System Analyst/Process Architect
      • 1999 - 2004

      System analyst for billing and number management applications. Managed releases from Planning to Implementation phases System analyst for billing and number management applications. Managed releases from Planning to Implementation phases

Education

  • University of Colorado Denver
    Masters, Information Systems
    1998 - 1999
  • University of Colorado Boulder - Leeds School of Business
    Bachelors, Business Administration
    1991 - 1996

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