Experience

Gulf Hotel

• Bahrain
• Food and Beverage Services
• 100 - 200 Employee

• Training & Development Manager

  • Jun 2007 - Present

  Talent Management for Bahraini Employees: •Develop & Execute Career Development Plans for Bahraini’s •Conduct interviews for prospective Management Trainees •Develop & Manage Internal Management Trainee Program •Liaise with University in Switzerland regarding, Student Visa, Security Clearance, Payment, Accommodation and Fees. •Monitor Management Trainees’ performance abroad (Switzerland & Maldives) Training Management: •Conduct Training Needs Analysis •Identify gaps and liaise with Department Heads on interventions Design, implement and facilitate Annual Workplace Skills Pla •Plan, development and implement promotional Training strategies •Develop and execute Internal Service Excellence Campaign for 700 employees in Five Star Hotel •Decide on interventions according to Law, Brand Standards, Lack of Skills and Knowledge and Service Delivery •Update Monthly Training Reports (Internal, External, On-the Job, Government Training Levy) •Manage Training Budgets •Monitor & Report on Departmental Action Plans •Initiate, Monitor & Manage Quarterly Departmental On-the-Job Training Plans •Develop checklists in line with Brand Standards for Operational Departments & train staff accordingly •Write Standard Operating Procedures for Training Department •Manage Certificates awarded •Develop Strategic Partnerships with Training Providers •Develop Balanced Scorecards for Managers •Write Job Descriptions •Introduce Buddy System Training Courses Developed & Presented: •Balanced Scorecard Course •Team Building •Service Excellence Course (Front Office Staff, Guest Relations, F&B) •Train-the-Trainer •Supervisor Course •Problem Solving Course •Induction Course •Business Writing 1 •Standard Operating Procedure Course •Present Telephone Skills •Fire Training Show less