Experience

HILO MEDICAL CENTER

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Information System Specialist IV

  • Jan 2017 - Present

  1190 Waianuenue Ave., Hilo HI 96720 Responsible for the supervision, and management of 24×7 HD operations. Coordinates, and directing the work of the HD analysts. Work schedules follow union contract rules and minimize the use of overtime. Directs changes as necessary. Responsible for working with vendor support, application owner and users to ensure the application is maintained and all error conditions are resolved in a timely manner. Overseeing and monitoring helpdesk operations ensuring that users are properly responded… Show more Responsible for the supervision, and management of 24×7 HD operations. Coordinates, and directing the work of the HD analysts. Work schedules follow union contract rules and minimize the use of overtime. Directs changes as necessary. Responsible for working with vendor support, application owner and users to ensure the application is maintained and all error conditions are resolved in a timely manner. Overseeing and monitoring helpdesk operations ensuring that users are properly responded to; user issues are clearly described; helpdesk tickets for issues are created, correctly categorized and dispatched. Provide level-one contact and problem resolution for all users with desktop and mobile device software, application, and hardware problems. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases. Provide accurate and timely logging of problems and resolution for problems in the Help Desk problem management database. Escalate problems as appropriate following helpdesk procedures. Compliance with and enforcing administration of corporation policies and procedures among I.S. personnel at the facilities. Performing daily inspection of help desk system to ensure proper operation. Review and evaluate quality of service for accuracy and completeness. Responsible for overseeing and monitoring all aspects of Help Desk operations and communicate with responsible managers, groups, and/or resources, Responsible for reviewing tickets to identify recurring problems/incidents and work with the Help Desk to create Knowledge Base articles, solutions, and/or work-around documentation. Works with users and other systems analyst to provide the most efficient and reliable analytical support and service to HHSC facilities and their user departments through the functional application and technical components that make up the Hospital Information System. Show less



Honsador Lumber

• United States
• Wholesale Building Materials
• 1 - 100 Employee

• Administrative Assistant

  • Dec 2015 - Jul 2016

  Hilo Hawaii Performed administrative and office support activities for multiple supervisors. Including fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, scanning and filing. Scheduling of Truss deliveries. Preparation, billing and cash posting of Truss invoices (accounts receivable). Maintenance and update of Truss delivery system (MBA) Preparation of Bank reconciliation Coding, researching, processing and scanning of… Show more Performed administrative and office support activities for multiple supervisors. Including fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, scanning and filing. Scheduling of Truss deliveries. Preparation, billing and cash posting of Truss invoices (accounts receivable). Maintenance and update of Truss delivery system (MBA) Preparation of Bank reconciliation Coding, researching, processing and scanning of accounts payable invoices Payroll time entries for hourly employees. Liaison with payroll provider if there are any issues. Prepared new hire paper work to be processed by Honolulu office Show less



Hawaii Electric Light Company

• Customer Information Systems Administrator

  • Feb 2014 - Dec 2015

  Hilo, Hawaii Customer Information Systems Administrator Provides department-wide leadership, training, guidance for optimization of policies, programs, projects and procedure for the Customer Information System and other customer service information systems including the Advanced Metering programs.Serves as a subject matter expert in administration, management and support of all matters pertaining to the Customer Information System functions and Customer Service process. Provides support, training… Show more Customer Information Systems Administrator Provides department-wide leadership, training, guidance for optimization of policies, programs, projects and procedure for the Customer Information System and other customer service information systems including the Advanced Metering programs.Serves as a subject matter expert in administration, management and support of all matters pertaining to the Customer Information System functions and Customer Service process. Provides support, training and guidance to the CIS and other customer service information system users to ensure system and process integrity is aligned globally. Provides leadership and analytical, technical, and strategic expertise to research, develop and implement process improvements, new technologies and initiatives to improve and or expand customer care,customer operations and production, efficiency service level and offerings for the department. Facilitates the development of policies, processes, guidelines and strategic plans for the Customer Service Department. Show less



NORDAM

• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• FICO Consultant

  • May 2013 - Jan 2014

  Volcano Hawaii Serve as administrator/in-house consultant to Accounts Payable, Accounts Receivable, General ledger and Asset management departments within the Nordam user community. Revise configuration settings for AP/AR/GL/AA/PS modules as necessary to support new businessprocesses and/or IS-related enhancements. Develop and subsequently execute test plans when required to analyze the effects of proposed changes on existing production data. Provide technical assistance to end-users relevant to SAP… Show more Serve as administrator/in-house consultant to Accounts Payable, Accounts Receivable, General ledger and Asset management departments within the Nordam user community. Revise configuration settings for AP/AR/GL/AA/PS modules as necessary to support new businessprocesses and/or IS-related enhancements. Develop and subsequently execute test plans when required to analyze the effects of proposed changes on existing production data. Provide technical assistance to end-users relevant to SAP on-line queries using internal tables. Examine proposed ABAP/4 enhancements and draft problem logs as necessary. Execute and complete (to include associated documentation) tests necessary (i.e. unit, integration, and system/full volume) to implement assigned projects and initiatives Configured, tested, and implemented lockbox functionality within one credit control area. Recommended, developed, configured, tested, and implemented new functionality where appropriate.

• Business Systems Analyst Splst SR

  • May 2011 - Apr 2013

  Tulsa, Oklahoma Area Prepare decomposition and gap analysis related to the implementation of new processes and/or introduction. Serve as administrator/in-house consultant to Accounts Payable, Accounts Receivable, General ledger and Asset management departments within the Nordam user community. Revise configuration settings for AP/AR/GL/AA/PS modules as necessary to support new businessprocesses and/or IS-related enhancements. Develop and subsequently execute test plans when required to analyze the… Show more Prepare decomposition and gap analysis related to the implementation of new processes and/or introduction. Serve as administrator/in-house consultant to Accounts Payable, Accounts Receivable, General ledger and Asset management departments within the Nordam user community. Revise configuration settings for AP/AR/GL/AA/PS modules as necessary to support new businessprocesses and/or IS-related enhancements. Develop and subsequently execute test plans when required to analyze the effects of proposed changes on existing production data. Provide technical assistance to end-users relevant to SAP on-line queries using internal tables. Examine proposed ABAP/4 enhancements and draft problem logs as necessary. Execute and complete (to include associated documentation) tests necessary (i.e. unit, integration, and system/full volume) to implement assigned projects and initiatives Configured, tested, and implemented lockbox functionality within one credit control area. Recommended, developed, configured, tested, and implemented new functionality where appropriate.



Deloitte

• Business Consulting and Services
• 700 & Above Employee

• Delivery Manager and FICO Business Analyst and Support

  • May 2006 - May 2011

  Tulsa, Oklahoma Area Supported several major clients in the following SAP modules AR, AP, AA and GL. As a functional analyst, create functional specifications for enhancement work, providing onsite training as well as written training documentation, creation of test plans and matrixes for Support-pack application as well as new development items. In the capacity as a transition and delivery Manager, transitioned all support tasks from the consulting team and providing remote support working with the clients… Show more Supported several major clients in the following SAP modules AR, AP, AA and GL. As a functional analyst, create functional specifications for enhancement work, providing onsite training as well as written training documentation, creation of test plans and matrixes for Support-pack application as well as new development items. In the capacity as a transition and delivery Manager, transitioned all support tasks from the consulting team and providing remote support working with the clients support team, the Deloitte offshore team as well as local resources. Responsibilities as Delivery Manager include management reporting to the client as well as weekly status calls, staff allocation within the allowed support hours, allocation and balancing of the work load. Show less



American Airlines

• United States
• Airlines and Aviation
• 700 & Above Employee

• FICO Support Lead and Development Lead

  • Jan 1996 - May 2006

  Frankfurt Area, Germany,Tulsa Oklahoma Performed diagnostic analysis of the chemical tracking process for AMR’s conversion from legacy systems to SAP. Accounts Receivable Team Lead during AMR Financials EURO conversion project. Team member for the conversion of the AAadvantage billing process to the SAP 4.5. Sales and Distribution module. Team Lead for the conversion of AMR Eagle catering processes to the SAP 4.5. Purchasing and Inventory module.Team Lead for the conversion of Trucking invoice Billing from outsourced vendor to… Show more Performed diagnostic analysis of the chemical tracking process for AMR’s conversion from legacy systems to SAP. Accounts Receivable Team Lead during AMR Financials EURO conversion project. Team member for the conversion of the AAadvantage billing process to the SAP 4.5. Sales and Distribution module. Team Lead for the conversion of AMR Eagle catering processes to the SAP 4.5. Purchasing and Inventory module.Team Lead for the conversion of Trucking invoice Billing from outsourced vendor to in house process ( 1 MIO annual savings). Team Lead for AMR Financials SAP R/3 upgrade from version 3.0F to 4.5B for Accounts Receivable and Accounts Payable. International Team Lead for the for the implementation of SAP for all American Airlines International accounting divsions. Show less