E-Learning Program Administrator

• Jul 2020 - Present

Content Writer

• Apr 2019 - Jul 2020

• Authoring over a hundred documents, customer-focused blog posts, SEO articles, product descriptions, and meta descriptions using APA guidelines. • Performing comprehensive research to provide accurate and timely information. • Addressed client guidelines while creating high-quality written copy and meeting tight deadlines, typically 48 hours. • Authoring over a hundred documents, customer-focused blog posts, SEO articles, product descriptions, and meta descriptions using APA guidelines. • Performing comprehensive research to provide accurate and timely information. • Addressed client guidelines while creating high-quality written copy and meeting tight deadlines, typically 48 hours.

Planned Career Break

• Apr 2000 - Apr 2019

• Acted as Girl Scout Troop Leader 8 years to develop girls’ self-esteem, build confidence, and teach business skills. • Managed projects and completed hands-on home renovation activities, saving 25-75% versus contractors. • Acted as Girl Scout Troop Leader 8 years to develop girls’ self-esteem, build confidence, and teach business skills. • Managed projects and completed hands-on home renovation activities, saving 25-75% versus contractors.

Training Manager

• Sep 1999 - Apr 2000

• Conducted hiring of five instructors, including evaluating resumes, conducting interviews, arranging applicant presentations, verifying credentials, and negotiating salaries.• Supervised up to eight instructors simultaneously, evaluating classroom performance bi-monthly and completing annual reviews, achieving low turnover rates.• Initiated the practice of coordination with the sales force in customizing courses for clients.

Software Instructor

• Mar 1999 - Sep 1999

• Instructed over 50 courses, including advanced levels of Microsoft Office Suite.• Rated above 4.7/5 by clients over the course of seven years.• Averaged 20% more classroom time per month due to expertise and range.• Viewed each class as a performance, sharing passion and excitement no matter how often presenting the material.

Director Of Training

• Jan 1998 - Mar 1999

• Received proposal to build the training department from business sideline to central focus, subsequently hired to implement the project. • Defined and revised ten staff positions, constructing job descriptions for each function. • Hired two salespeople to increase marketing and commerce. • Sourced appropriate manuals for course consistency, also increasing instructor availability by 100%. • Revised instructor payment strategy, resulting in 100% reduced spending spikes and increased overall instructor satisfaction. Show less

Training Manager

• Feb 1995 - Dec 1997

• Conducted hiring of 25 instructors, including evaluating resumes, conducting interviews, arranging applicant presentations, verifying credentials, and negotiating salaries.• Supervised up to eight instructors simultaneously, evaluating classroom performance bi-monthly, and completing annual reviews, achieving 0-10% turnover rates.• Coordinated with the sales force in customizing courses for clients, resulting in the New Jersey office selling two times as much customized training as the next US office.• Installed and maintained over 75 computers with five classroom networks connected to larger back-office intranet and internet.• Composed and presented over twenty in-house documents on standard practices. Show less

Software Instructor

• Feb 1993 - Feb 1995

• Instructed over 50 courses, including advanced levels of Microsoft Office Suite.• Rated above 4.7/5 by clients over the course of seven years.• Learned software independently and prepared manuals with unique examples.• Expanded and modified program to reset student computers, decreasing instructor clean up time by approximately 10% per day.