Experience

Golden Ocala Golf & Equestrian Club

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Tennis Shop Attendant

  • Feb 2021 - Present



Hilton

• United States
• Hospitality
• 700 & Above Employee

• Sales and Catering Administrative Assistant

  • Mar 2016 - Mar 2017

  Answer incoming calls and direct them to the appropriate Manager, take leads for future bookings, order office supplies, welcome walk in guests and take information for future events. Create door signs for in house functions, update reader board on currant events in the hotel. Assist with reservations for groups, call clients to attain guaranteed numbers for banquets. Help with house accounts, Assist with and distribute Banquet Event Orders (B.E.O.'s) on updates and Pop-Up bookings. Fax receipts to clients, and assist with anything they need.

• Front Desk Agent

  • Mar 2014 - Mar 2017



Best Western Northwood Lodge

• Lead Housekeeper

  • Sep 2012 - Mar 2013

  Strip and clean rooms, do detailed cleaning of AC/heating units, shower stalls, windows, and log walls. Clean public areas. Update computer with clean rooms



Synergetic Solutions

• Telemarketing Specialest

  • Jan 2008 - May 2009

  Research to qualify companies for compliance audit, Maintain accounts, Build Book for company



Blue Cross and Blue Shield of Minnesota

• United States
• Insurance
• 700 & Above Employee

• Pre-existing Business Analyst

  • Mar 1998 - Sep 2007

  Analyze claims data to determine if the services rendered were for a condition that was diagnosed prior to the effective date of medical insurance coverage.• Keep up to date on information related to job responsibilities, to include legislative changes.• Serve as a technical resource to claims processing.Claims Instructor• Conducts training for learners in organizational and/or area specific skills, knowledge, and system components required to perform their job function.• Delivers educational presentations to internal/external customers or groups• Evaluates learners during the course of the training program, providing regular progress reports and recommendations to appropriate leadership.• Collaborates with other functional areas regarding the maintenance and evaluation of training programs/presentation content and makes recommendations for changes/improvements.• Observes and coaches learners one-on-one in the classroom setting or on the floor in response to specific questions or individual developmental needs.• Performs training needs assessments.• Ensures all training solutions follow the ISD principles and are designed and developed as defined in the assessment phase.• Implements the training and development solution in conjunction with intake and resource planning functions.• Solicits input and feedback from customers on a continuous basis to ensure course materials and exercises reflect the current environment.• Develops and maintains own skill set, working with training leadership on a continuous basisClaims Examiner• Initiates or receives telephone and/or written responses to requests for information.• Verifies and/or obtains and documents information in order to correctly process claims and update records.• Determines primacy, student dependent status or appropriate action from information that is gathered.



Hyatt Hotels Corporation

• United States
• Hospitality
• 700 & Above Employee

• Assistant Catering Manager

  • Jun 1992 - May 1998

  Assisted 3 Catering Managers.• Responsible for the formatting of menus and contracts.• Communicated with parties to verify menus and update changes.• Coordinated and communicated with team members in Banquets and other areas of hotel to resolve inquiries.• Answered phone inquiries and booked banquets.• Maintained and managed appointments for managers.Spikes Sports Bar / Taxxi Restaurant Supervisor• Responsible for a staff of6 to 10 people.• Assisted servers with orders, serving tables, bartending and the exchange of money.• Worked with schedule changes and staffing issues.Front Desk Supervisor• Responsible for a staff of 8 to 10 people.• Trained new Front Desk employees.• In charge of special request reports and room inventory reports.• Negotiated with guests who were relocated to other hotels on over booked nights.