Administrative Coordinator

• May 2022 - Present

As the Administrative Coordinator, I oversee a wide variety of administrative activities on behalf of management for all departments. This includes, but isn't limited to assisting with accounting activities, easy clocking and creating internal reports for management. Composing and preparing written documentation for company processes. Communicating company policy and procedures along with updates to them as well.Oversee the management of supplies and equipment for the company, which includes inventory management, logistics, and related activities. The point of contact for replacement equipment. Assist with our hiring processes, paperwork, training coordination and work allocation. Show less

Account Support Coordinator

• Jan 2020 - May 2022

Technical Support Specialist

• Mar 2016 - Jan 2020

Administrative Coordinator

• May 2022 - Present

As the Administrative Coordinator, I oversee a wide variety of administrative activities on behalf of management for all departments. This includes, but isn't limited to assisting with accounting activities, easy clocking and creating internal reports for management. Composing and preparing written documentation for company processes. Communicating company policy and procedures along with updates to them as well.Oversee the management of supplies and equipment for the company, which includes inventory management, logistics, and related activities. The point of contact for replacement equipment. Assist with our hiring processes, paperwork, training coordination and work allocation. Show less

Account Support Coordinator

• Jan 2020 - May 2022

Technical Support Specialist

• Mar 2016 - Jan 2020

• Keep customers informed of progress during issue lifecycle and make follow-up calls or communications in a timely manner.• Assist team members and provide support and solutions to customer queries to meet company objectives.• Performed troubleshooting techniques over the phone or via web messenger to identify and resolve issues.• Provided one on one training with clients who purchased the Dialer software.• Arranged meetings, seminars and conferences to introduce software

IT Support Specialist

• Oct 2015 - Jan 2016

• Assisted the call center with answering incoming calls regarding the covered California applications. • Fostered and build collaborative working relationships with Health Insurance Agents/Brokers, Employers, Employees/Dependents, Qualified Health Plans (QHP), federal and state agency contacts and other stakeholders in Covered CA’s Health Benefit Exchange (HBEX) administration. • Became the subject matter expert for Covered CA and the Health Benefit Exchange benefits, eligibility/enrollment and application processes. • Communicated with expertise to both internal and external customers. • Provided telephonic and web-based outreach to provide informational support to assist with the Qualified Health Plan (QHP) selection, application completion, and benefit termination processes. • Worked collaboratively with other Covered CA department operations to ensure the call center experiences were optimized. Show less

Lead Agent

• May 2014 - Mar 2015

• Assisted the call center with answering incoming calls and escalated calls regarding trades, accounts, products, and service details. • Responsible for overseeing staff and performing performance reviews • Ensure timely verbal and written communications and timely follow-up. • Responsible for call review and call coaching. • Assist in identifying emerging issues and concerns. • Research, document, enhance, and maintain the Call Centre policies and procedures. • Assisted the call center with answering incoming calls and escalated calls regarding trades, accounts, products, and service details. • Responsible for overseeing staff and performing performance reviews • Ensure timely verbal and written communications and timely follow-up. • Responsible for call review and call coaching. • Assist in identifying emerging issues and concerns. • Research, document, enhance, and maintain the Call Centre policies and procedures.

Roadside Assistance/Accident Call Center Agent

• Apr 2013 - May 2014

• Made appointments for potential clients. • Customer service and answer concerns or questions regarding equipment and truck rentals. • Roadside assistance and service dispatcher. • Made call backs for follow up to ensure the best service or assistance was received. • Made appointments for potential clients. • Customer service and answer concerns or questions regarding equipment and truck rentals. • Roadside assistance and service dispatcher. • Made call backs for follow up to ensure the best service or assistance was received.

Office Coordinator

• Jan 2009 - Feb 2013

• Marketing Assistant • Answering all calls. • Scheduled appointments for all estimates. • Sales and marketing calls to potential clients. • Call back for follow up to ensure the best service or assistance was received. • Marketing Assistant • Answering all calls. • Scheduled appointments for all estimates. • Sales and marketing calls to potential clients. • Call back for follow up to ensure the best service or assistance was received.