Associate Consultant

• Feb 2019 - Present

Systems Engineer

• Mar 2016 - Jan 2019

• Installing and configuring and troubleshooting Microsoft Exchange Server environment.• Migration from legacy Exchange servers “2003 & 2007” and Domino to the new Versions “2013 & 2016”• Migration from Exchange on-prem. to Exchange Online " Cutover & Staged & Hybrid & IMAP".• Installing and configuring and troubleshooting Microsoft Skype for Business environment & A/V Conferencing, Mediation, Edge Server &Enterprise Voice features including Direct SIP integration with IP-PBX/VoIP Gateways.• Hybrid Voice with Skype Online Cloud PBX with on-prem connectivity using Cloud Connected Edition (CCE) & Skype For Business existing deployment. • Skype for Business Online deployments: Audio Conferencing, PBX integration, Phone System (Cloud PBX), Calling Plan (PSTN Calling)• Skype for Business to Microsoft Teams upgrade.• Installing and configuring and troubleshooting the Microsoft SharePoint Server environment.• Migration from SharePoint on-prem. to SharePoint Online.• Installing, configuring, troubleshooting and Administering Microsoft SQL Server in (Standalone, Clustered and Always on) Environments.• Implement Office 365 (Exchange Online, Lync Online) environment, Active Directory Federation Services (ADFS), DirSync, Azure AD Sync, or Azure Connect.• Secure O365 tenants using DLP, O365 ATP, Azure ATP, Azure AIP, MFA, Conditional Access Policies, EMS suite.• Managing and Administrating Active Directory 2008/2012 R2, DNS, DHCP, Windows Clustering, Active Directory Certificate Services (ADCS).• Responsible for the design, implementation and ongoing management of Microsoft Azure cloud-based infrastructure through Azure active directory & Azure virtual networks & Azure virtual machines & Azure storage & Azure Websites & Azure VPN & Azure SQL databases & Azure recovery services & Azure Application Gateway & Azure Application Proxy.• Participate in the delivery of projects and high-quality documentation.• Support service contracts and SLA’s. Show less

Hands-on Experience (ISM)

• 2015 - 2018

Cloud Computing. Datacenter Infrastructure Building Blocks, Integrated Storage Systems and it’s types and levels Block Based Systems, File Based Systems, Object-Based Systems. Software Defined Storage. Fiber Channel (FC) SAN, IP SAN, Fiber Channel over Ethernet (FCoE) SAN. Backup and Archive technologies, Securing the storage Infrastructure, Managing Storage Infrastructure. Cloud Computing. Datacenter Infrastructure Building Blocks, Integrated Storage Systems and it’s types and levels Block Based Systems, File Based Systems, Object-Based Systems. Software Defined Storage. Fiber Channel (FC) SAN, IP SAN, Fiber Channel over Ethernet (FCoE) SAN. Backup and Archive technologies, Securing the storage Infrastructure, Managing Storage Infrastructure.

Hands-on Experience (vSphere 6.5)

• 2015 - 2018

Deploy an ESXi host and create virtual machines. Deploy a vCenter Server instance or VMware vCenter Server™ Appliance™. Use vCenter Server to manage an ESXi host, Configure and manage vSphere infrastructure with VMware vSphere® Client™ and VMware vSphere® Web Client Configure virtual networks with vSphere standard switches and vSphere distributed switches to improve network scalability. Use vCenter Server to manage various types of storage, Manage virtual machines, templates, clones, and snapshots, Create a vApp, Describe and use the content library, Migrate virtual machines with VMware vSphere® vMotion® Use VMware vSphere® Storage vMotion® to migrate virtual machine storage, Manage VMware vSphere® High Availability and VMware vSphere® Fault Tolerance, Use VMware vSphere® Replication™ and VMware vSphere® Data Protection™ to replicate virtual machines and perform data recovery. Use vSphere® Distributed Resource Scheduler™ clusters to improve host scalability, Use VMware vSphere® Update Manager™ to apply patches and perform upgrades. Show less

Network Engineer

• Jul 2015 - Feb 2016

Role Purpose Highly motivated tech-support professional skilled in troubleshooting, analyzing and resolving complex technical problems, utilizing advanced resolution procedures. The essence of Role/Key Accountabilities • Hands-on and knowledge with networking devices such as switches, routers, firewalls, and Wireless Controllers. • configure user access, mobile access, guest access, and device authentication for a wireless environment. • The monitoring of LAN infrastructure activity and performance for identifying potential security, speed, and performance utilization, LAN. • Working within a TCP/IP network environment, including DHCP, DNS, and Ethernet. • Solve day to day network incidents/ tickets via the phone/e-mail and offer a seamless and satisfactory experience to users. • Install and maintain network hardware and software. • Hands-on IP router/switch/telephony customer premises equipment • Design, configure and deploy LAN and WAN network connections, hardware, software and communication links, and services. • Optimize the network and systems services and troubleshoot any network performance issues. Show less

Technical Support Engineer

• Jan 2015 - Apr 2015

Role Purpose Handling Customer over Phone and Troubleshooting the Technical Issue over Etisalat UAE System. The essence of Role/Key Accountabilities • Handling Customer over Phone and Troubleshooting the Internet Issue & Landline Issue & Satellite Box Issue and Optical Network Devices issue & Checking Availability Location over All UAE for Fibber Optical. • Add & Remove Services For customers. Make Report & Follow Up the Technical Issue. • Provide troubleshooting and configuration support for client desktop and networking environment. • Provide end-users with technical assistance in person or via different means such as phone, e-mail. • Research, diagnose, troubleshoot, and identify solutions to resolve issues related to application use, design, and configuration • Verify and customize end user requests • Assist with the implementation of testing and projects • Assist with projects to roll-out enhanced or new functionality • Assist with new installations of network, systems, and applications and software deployment • Assist with network and systems monitoring • Diagnose, troubleshoot, repair and maintain equipment and software • Generate technical guides and user manuals • Report tasks and utilization time Show less

Access Engineer

• 2013 - 2013

•Monitoring all 2G and 3G (Ericsson and ZTE BSC/RNC/BTS/Node B) Network with in the Etisalat Managed Service contract. •Classifying and accordingly dispatching Field Maintenance team alarms to FM VIA WFM system. •Shall guide FM resources to be properly equipped in the field to resolve the case, technical support, prioritization, and on-site assistance if required in major incidents. •When the required field actions finished properly, FO access engineer shall validate the performed actions with concerned function and close the relevant WO and hence the TT. •Classifying and accordingly escalating alarms to B.O VIA TT system. •Following up on FM and B.O teams on outages and down sites VIA TT system. •Sending out notification SMS’s for predefined incidents & outages. •Performing first level troubleshooting with a KPI of solving 80% of the faults received on the 2G & 3G Network with in Etisalat Managed Service. Show less