Experience

SKY Holding

• Egypt
• Investment Management
• 1 - 100 Employee

• Information Technology Help Desk

  • Jan 2023 - Present

  Responsibilities • Support users in different Branches • Manage PC setup and deployment for new employees using standard hardware, images and software. • Diagnosing and solving hardware/software faults. • Managing and troubleshooting any end-user equipment printers and scanners (Xerox, HP). • Add, remove, edit users to domain (AD) • Prepare and conduct the necessary training for employees on new systems or software. • setup VPN App configuration and troubleshooting errors connection for users • Serve as the first point of contact for end users seeking technical assistance over the phone, ticketing system and emails. • Determine the best solution based on the issue and details provided by end users. • Follow-up and update end user’s status and information. • track assets and document the details. • Direct unresolved issues to the next level of support personnel. • Monitor email alerts for failed backups and resource issues • Monitor network connection between branches and servers Show less



DRE Investments

• Egypt
• Real Estate
• 1 - 100 Employee

• Information Technology Help Desk

  • Jun 2022 - Dec 2022

  Responsibilities • Support (80 – 100) user • working in team of (3 - 4) team member • Monitor and respond quickly to incoming requests related to IT issues • Windows installation, backup, maintenance, documentation and support • Responsible for PCs, Printers, Servers, and related equipment • Add, remove, edit users to domain and add polices (AD) • Setup, controlling, troubleshooting camera system (Hikvision) • Resolving network issues such as routers, switches, ports, access point (Unifi) Show less



Egyptian Armed Forces

• Computer and Network Security
• 400 - 500 Employee

• Information Technology Help Desk

  • Jan 2021 - Mar 2022

  Responsibilities • Support (90 – 120) user • working in team of 9 team member • Installing and upgrading hardware and software systems • Diagnosing and solving hardware/software faults • Setup, controlling, troubleshooting camera system (Dahua) • Setup, Troubleshooting printers and scanners (HP, Fujitsu) Responsibilities • Support (90 – 120) user • working in team of 9 team member • Installing and upgrading hardware and software systems • Diagnosing and solving hardware/software faults • Setup, controlling, troubleshooting camera system (Dahua) • Setup, Troubleshooting printers and scanners (HP, Fujitsu)



Ahli United Bank Egypt

• Egypt
• Banking
• 400 - 500 Employee

• Information Technology Help Desk

  • Aug 2018 - Oct 2018

  Responsibilities • Installing and operating new hardware and installing programs and operating systems. • Follow-up and update end user’s status and information. • track assets and document the details. • Direct unresolved issues to the next level of support personnel Responsibilities • Installing and operating new hardware and installing programs and operating systems. • Follow-up and update end user’s status and information. • track assets and document the details. • Direct unresolved issues to the next level of support personnel