2nd Line Support

• May 2019 - Present

IT Analyst & Field Support Engineer

• Jul 2016 - Apr 2019

As an technical field engineer I maintained a number of responsibilities, dealing with all requests that were raised through the clients I oversaw. Issues that were not immediately evident, I had the pleasure of working alongside senior engineers back at HQ to help resolve issues. As an technical field engineer I maintained a number of responsibilities, dealing with all requests that were raised through the clients I oversaw. Issues that were not immediately evident, I had the pleasure of working alongside senior engineers back at HQ to help resolve issues.

Head of IT Engineering

• Aug 2012 - Jun 2016

As Head of engineering, I oversee all the support ranging from 1st-3rd line and engineering tasks carried out in the office, this includes:• Hardware repairs/diagnostics and Updates• Software installations/Updates including Microsoft Office Suite and office 365• Server Management/Administration including use with Microsoft server 2012• Using Active Directory to setup user profiles for new users, including setting up VPNs and Microsoft exchange• Setting up servers ranging from virtualisation with VMWare and Microsoft Exchange• Assisting clients remotely with any issues ranging from image rebuilds to helping sort out issues with Microsoft Office• Onsite visits to clients with which involve resolving issues and installing upgrades• Ensuring backups are regularly maintained and run every day and restoring user data• Working weekends to help setup and install new client servers, systems and PCs.• Frequent communication through email, face to face and phone calls• Overseeing and teaching new apprentices within the company